Headline

Aspiring Data Analyst| Proficient in Excel, SQL, Power BI | Passionate About Turning Data into Business Solutions |SQL, Python, Excel |Data Analyst Fresher| Data Visualization| Seeking Opportunities to Grow in Analytics.

About

Aspiring Data Analyst with professional experience as a Customer Support Associate and a strong foundation in problem-solving, analytical thinking, and customer-centric decision-making. Through my experience, I analyze information, identify patterns, and resolve complex challenges effectively. To transition into Data Analytics, I have gained hands-on experience in Excel, SQL, Power BI, and data analysis techniques through coursework and real-world projects. I am passionate about transforming raw data into actionable insights that support business growth, process optimization, and strategic decision-making. My project experience includes Freshco Hypermarket Delivery Optimization (Excel Capstone Project), Airline Operational Intelligence & Relational Database System (SQL Project), and Sales Restaurant Dashboard (Power BI Project). These projects strengthened my skills in data cleaning, data analysis, dashboard development, visualization, and business reporting. I am actively seeking opportunities in Data Analytics and Business Intelligence where I can apply my analytical skills, technical expertise, and problem-solving mindset to deliver data-driven solutions and create measurable business impact.

Location

Lucknow

Work experience

Customer Support Associate at Tech Mahindra, Jul 2025 - Oct 2025 · 4 mos, Lucknow, Uttar Pradesh, India, • Assisted customers by resolving queries and providing support through calls/chat/email • Maintained customer satisfaction by handling issues efficiently • Managed customer data and updated records accurately • Improved communication and problem-solving skills through daily customer interaction

Customer Support Associate at Aegis Customer Support Services Private Limited, Mar 2025 - May 2025 · 3 mos, Lucknow, • Provided customer support by resolving inquiries through calls, chat, and email communication • Maintained accurate customer records and ensured timely issue resolution • Handled customer concerns professionally while maintaining high service standards • Developed strong communication, problem-solving, and data management skills through daily operations

Education

BACHLOR OR ART, Dr. Shakuntala Misra National Rehabilitation University (DSMNRU), Lucknow