Headline

Delivery Manager at Qualitest | Ex Cognizant

About

With 15+ years of experience in IT services and consulting, I have built my career on leading enterprise Quality Engineering, delivery transformation, and Managed Services programs that drive measurable business outcomes for global clients. As a Transformation and Delivery Manager, I lead end-to-end Quality Engineering delivery for enterprise client engagements, overseeing distributed teams and partnering with business and technology stakeholders across geographies. I have managed teams of up to 40 professionals and led engagements across Insurance and Manufacturing & Logistics, bringing a broad perspective on enterprise delivery and transformation. My focus has always been on two things: delivering transformation that matters and building delivery engines that are efficient, resilient, and client centric. On the transformation front, I have led AI-enabled Quality Engineering transformation, Digital Transformation, Continuous Improvement, and automation initiatives that have delivered measurable improvements in quality, productivity, and delivery efficiency. I have driven in-sprint automation from 0% to 25–30% and regression automation coverage from 7–28% to 45–65% across engagements. I have also championed Generative AI and AI-assisted SDLC practices across requirements analysis, test design, defect analysis, root cause analysis, reporting, and engineering productivity. I have established Quality Engineering governance frameworks, KPIs, delivery metrics, strategic roadmaps, and continuous improvement practices aligned with business objectives. My experience includes managing project budgets, financial tracking, release deliverables, offshore teams, executive stakeholder communication, delivery risks, and business development initiatives including RFP responses and enterprise solution proposals. My core competencies include Enterprise Delivery Management, Quality Engineering Transformation, Program & Project Management, People Management, Stakeholder Management, AI-enabled Quality Engineering, Test Automation Strategy, Financial Management, Governance & KPI Management, and pre-sales support. I am passionate about building high-performing teams, fostering accountability and continuous improvement, and partnering with clients to solve complex challenges through technology, AI, quality engineering, and process excellence. I am always open to connecting with industry peers, technology leaders, and professionals shaping the future of AI-enabled IT services delivery, Quality Engineering, and digital transformation.

Location

Chennai

AI stack

claude code

n8n

openai

claudecode

githubcopilot

GroqCloud

Work experience

Project Delivery Manager at Qualitest, Apr 2022 - Present · 4 yrs 7 mos, Bengaluru, Karnataka, India

Test Manager at Cognizant, Jan 2021 - Apr 2022 · 1 yr 4 mos, Chennai, Tamil Nadu, India, >Meeting with the product design team to determine product testing parameters, writing test plans and creating test cases for the product along >Testing errors, streamlining the testing procedures, drafting the final quality assurance and test procedures for quality teams, training the quality assurance team, and providing technical support when needed. >Efforting & schedule Estimation, Test Planning, Resourcing, Test Metric Analysis and reporting, Conducting Delivery Audits, Requirement Analysis, Application Maintenance, Functional Studies, Quality Reviews, ALM, Automation testing using TOSCA(AS1 &AS2 certified) ,Leading SAFe5.0 certified, Jira and QTest. >Establishing and maintaining quality standards for all tests and procedures, as well as providing test reports to the management. . Creating tailored approach and strategy for large Cloud transformation project.

Senior Associate at Cognizant, Jun 2016 - Jan 2021 · 4 yrs 8 mos, Chennai, Tamil Nadu, India, >Participated in requirement gathering JAD sessions and supported documentation where applicable. Raised clarifications with onsite to eliminate any ambiguity on the scope of work assigned from the Project Coordinator. >Tracked to closure any open clarifications with onsite. Understood and translate requirements into design. >Efforted & scheduled Estimation, Test Planning, Resourcing, Test Metric Analysis and reporting, Conducted Delivery Audits, Requirement Analysis, Application Maintenance, Functional Studies, Quality Reviews, basics of Automation testing and HP ALM

Associate - Projects at Cognizant, Jun 2012 - Jun 2016 · 4 yrs 1 mo, Greater Chennai Area, >Communicated with Business users related to resolving queries, obtain clarifications and providing updates. Setup Business bridge calls to update status of Critical incidents outages. Followed up with internal and external stakeholders in to progress tickets to resolution. >Ensured assigned tasks are completed within targets set. Conducted peer reviews and ensure quality of deliverables. >Complied to defined process during task execution. >Efforted & scheduled Estimation, Test Planning, Resourcing, Test Metric Analysis and reporting, Conducted Delivery Audits, Requirement Analysis, Application Maintenance, Functional Studies, Quality Reviews, basics of Automation testing and HP ALM.

Education

Master's degree, Computer Science, Birla Institute of Technology and Science, Pilani

Bachelor of Engineering (B.E.), Electrical and Electronics Engineering, Misrimal Navajee Munoth Jain Engineering College

Public links

github: https://github.com/rathna070-ai