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Ratan Barman

Operations Executive | Customer Support | Back Office Process | Hospitality Contracting | Client Management

Jaipur

6+ years of work experience

UNIRE Business Solutions Pvt. Ltd.
Jan 20251 yr 3 mosMar 2026

Jaipur

Managed hotel contract updates including pricing, room allocation, stop sales, blackout dates, and release periods. Maintained accuracy of operational data and coordinated updates within deadlines. Supported backend travel operations and client servicing processes
VCOSMOS
Jun 202310 mosMar 2024

Jaipur

Resolved high-volume inbound customer escalations concerning product specifications, billing, order issues, refunds, and returns. ​Delivered top-tier customer support by diagnosing issues rapidly and maintaining excellent resolution times under strict SLAs. ​Achieved Top CSAT Score (November) across both the Jaipur and Gurugram branches for outstanding performance in a target-driven environment.
Teleperformance
Sep 20213 mosNov 2021

Jaipur, Rajasthan, India

Handled inbound support calls in a fast-paced environment, assisting customers with order troubleshooting, account queries, and the refund process. ​Maintained exceptional quality assurance standards and communication metrics during high-volume call traffic.
Universal eSolutions
Nov 20162 yrs 11 mosSep 2019

Greater Jaipur Area

Evaluated comprehensive loan applications for U.S.-based customers, performing rigorous document verification and identity authentication. ​Conducted deep-dive financial analysis of bank statements to assess customer repayment capacity, financial stability, and overall loan eligibility. ​Mitigated risk by thoroughly evaluating applicant liabilities, active credit lines, and repayment histories. ​Optimized the underwriting pipeline by preparing verified high-potential customer profiles for direct submission to partner lenders.
Fastrack Watches and Eyewear
May 20142 yrs 1 moMay 2016

Jaipur, Rajasthan, India

As a Customer Relationship Officer at Fastrack, I played a crucial role in providing exceptional customer service and driving sales in a retail environment. Working as part of a dynamic team, I engaged with customers, assisted in product selection, and ensured a positive shopping experience

Education

Jaipur National University

Bachelor of Commerce - BCom

Jaipur National University

20192 yrs2021

Senior Secondary Examination, Commerce Computer

Priyanka Public School

20141 yr2015

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Headline

Operations Executive | Customer Support | Back Office Process | Hospitality Contracting | Client Management

About

Process Associate with experience in customer operations, hotel contracting support, pricing updates, inventory handling, and back-office processes. Skilled in attention to detail, communication, coordination, and handling operational tasks within deadlines

Location

Jaipur

Work experience

Process Associate at UNIRE Business Solutions Pvt. Ltd., Jan 2025 - Mar 2026 · 1 yr 3 mos, Jaipur, Managed hotel contract updates including pricing, room allocation, stop sales, blackout dates, and release periods. Maintained accuracy of operational data and coordinated updates within deadlines. Supported backend travel operations and client servicing processes

Customer Success Associate at VCOSMOS, Jun 2023 - Mar 2024 · 10 mos, Jaipur, Resolved high-volume inbound customer escalations concerning product specifications, billing, order issues, refunds, and returns. ​Delivered top-tier customer support by diagnosing issues rapidly and maintaining excellent resolution times under strict SLAs. ​Achieved Top CSAT Score (November) across both the Jaipur and Gurugram branches for outstanding performance in a target-driven environment.

Customer Support Specialist at Teleperformance, Sep 2021 - Nov 2021 · 3 mos, Jaipur, Rajasthan, India, Handled inbound support calls in a fast-paced environment, assisting customers with order troubleshooting, account queries, and the refund process. ​Maintained exceptional quality assurance standards and communication metrics during high-volume call traffic.

Senior Executive Underwriter at Universal eSolutions, Nov 2016 - Sep 2019 · 2 yrs 11 mos, Greater Jaipur Area, Evaluated comprehensive loan applications for U.S.-based customers, performing rigorous document verification and identity authentication. ​Conducted deep-dive financial analysis of bank statements to assess customer repayment capacity, financial stability, and overall loan eligibility. ​Mitigated risk by thoroughly evaluating applicant liabilities, active credit lines, and repayment histories. ​Optimized the underwriting pipeline by preparing verified high-potential customer profiles for direct submission to partner lenders.

Coustomer Relation Officer at Fastrack Watches and Eyewear, May 2014 - May 2016 · 2 yrs 1 mo, Jaipur, Rajasthan, India, As a Customer Relationship Officer at Fastrack, I played a crucial role in providing exceptional customer service and driving sales in a retail environment. Working as part of a dynamic team, I engaged with customers, assisted in product selection, and ensured a positive shopping experience

Education

Bachelor of Commerce - BCom, Jaipur National University

Senior Secondary Examination, Commerce Computer, Priyanka Public School

Ratan Barman - Process Associate in Jaipur | Tal