Headline

Customer Support Executive | Customer Experience | Client Communication | Chat & Email Support | CRM | Operations | MS Excel

About

I am a motivated and customer-focused professional with experience in customer service, communication, and support operations. I enjoy interacting with people, understanding their needs, and providing effective solutions while maintaining a positive customer experience. I have experience in voice and chat-based customer support, handling customer queries, resolving issues, managing multiple tasks, and working with CRM and support tools. I am also skilled in communication, problem-solving, teamwork, and time management. I am currently exploring opportunities where I can contribute my skills, learn continuously, and grow professionally in a dynamic organization. I am open to roles in Customer Service, Customer Support, Client Relations, Operations, and Business Development.

Location

Kolkata

AI stack

claude

gemini

meta

metaai

openai

perplexity

Work experience

Customer Support Executive at Private Company, Aug 2023 - Present · 3 yrs 2 mos, Provided customer support through live chat, voice, and email channels. Resolved customer complaints while maintaining high service quality. Managed multiple customer interactions simultaneously. Escalated complex cases to relevant departments. Maintained accurate customer records using CRM systems. Achieved timely resolution of customer queries and maintained excellent communication standards.

Education

Bachelor of Business Administration - BBA, Accounting, Calcutta University, Kolkata

High School Diploma, 12th, Sudhir Memorial Institute