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Rashmi Divakar Tayde

MBA (HR & Marketing ) | Client Onboarding & Operations Specialist | SAP HANA HCM Certified | Experience in D2C, Real Estate, BPO & Financial Services | Customer-Centric & Cross-Functional Professional

Uttar Pradesh

2+ years of work experience

ShopDeck
Jan 20258 mosAug 2025

Led end-to-end onboarding for new clients, ensuring seamless platform transition. Delivered tailored training sessions and platform walkthroughs. Collaborated with Sales, Product, and Support teams to address client-specific needs. Customized platform features to align with business goals.
ShopDeck
Jan 20254 mosApr 2025

Bengaluru

- Led onboarding for 25+ clients, ensuring seamless integration and platform setup. - Delivered tailored product walk-throughs and training sessions. - Customized platform features to meet unique business needs within 7-day SLAs. - Acted as the single point of contact for onboarding, liaising with Sales, Product, and Support teams.
Son Bharat Bhumi Infra Pvt. Ltd.
Jun 20247 mosDec 2024

Sonbhadra, Robertsganj, Uttar Pradesh, India

- Supported 14+ real estate agents with scheduling, documentation, and CRM updates. - Spearheaded a customer satisfaction initiative, increasing positive feedback by 50%. - Managed Meta Ads campaigns, boosting follower growth by 40%.
TP
Jan 20238 mosAug 2023

Led the recruitment process with the organisation through the tools like ATS and Linkedlin candidate data and processed the candidates first round of interview as introduction.
TP
Jun 20221 yr 3 mosAug 2023

Jaipur, Rajasthan, India

- Handled real-time customer queries over chat with high service accuracy. - Maintained detailed product knowledge to resolve issues efficiently.
TP
Jun 20227 mosDec 2022

Handled customer queries via chat, ensuring high satisfaction levels. Maintained strong product knowledge to provide accurate solutions. Increase in 27% customer satisfaction record.

Education

Uttaranchal university

Master of Business Administration, Human Resources Management/Personnel Administration, General

Uttaranchal university

20232 yrs2025
ITM University, Gwalior

Bachelor of Business Administration - BBA, Business Administration and Management, General

ITM University, Gwalior

20193 yrs2022

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Headline

MBA (HR & Marketing ) | Client Onboarding & Operations Specialist | SAP HANA HCM Certified | Experience in D2C, Real Estate, BPO & Financial Services | Customer-Centric & Cross-Functional Professional

About

I’m Rashmi Tayde, an MBA graduate in Human Resource and Marketing from Uttaranchal University, with a strong foundation in talent acquisition, employee engagement, and operations management. My diverse experience across BPO (Teleperformance), stock market advisory (Choice Broking), real estate (Son Bharat Bhumi Infra), and the fast-paced D2C e-commerce space (Shopdeck) has equipped me with cross-functional expertise and a deep understanding of customer-centric operations. With hands-on experience in client onboarding, stakeholder management, and HR process optimization, I have consistently driven improvements in customer satisfaction, platform adoption, and organizational efficiency. I’m certified in SAP HANA HCM, and proficient in tools like MS Office and CRM systems. Motivated, adaptable, and eager to contribute to dynamic teams, I’m ready to thrive and add value in today’s evolving corporate landscape.

Location

Uttar Pradesh

Work experience

Client Specialist at ShopDeck, Jan 2025 - Aug 2025 · 8 mos, Led end-to-end onboarding for new clients, ensuring seamless platform transition. Delivered tailored training sessions and platform walkthroughs. Collaborated with Sales, Product, and Support teams to address client-specific needs. Customized platform features to align with business goals.

Client Onboarding Expert at ShopDeck, Jan 2025 - Apr 2025 · 4 mos, Bengaluru, - Led onboarding for 25+ clients, ensuring seamless integration and platform setup. - Delivered tailored product walk-throughs and training sessions. - Customized platform features to meet unique business needs within 7-day SLAs. - Acted as the single point of contact for onboarding, liaising with Sales, Product, and Support teams.

Administrative Assistant at Son Bharat Bhumi Infra Pvt. Ltd., Jun 2024 - Dec 2024 · 7 mos, Sonbhadra, Robertsganj, Uttar Pradesh, India, - Supported 14+ real estate agents with scheduling, documentation, and CRM updates. - Spearheaded a customer satisfaction initiative, increasing positive feedback by 50%. - Managed Meta Ads campaigns, boosting follower growth by 40%.

Recruiter at TP, Jan 2023 - Aug 2023 · 8 mos, Led the recruitment process with the organisation through the tools like ATS and Linkedlin candidate data and processed the candidates first round of interview as introduction.

Operation executive hr recruiter at TP, Jun 2022 - Aug 2023 · 1 yr 3 mos, Jaipur, Rajasthan, India, - Handled real-time customer queries over chat with high service accuracy. - Maintained detailed product knowledge to resolve issues efficiently.

Operations Executive at TP, Jun 2022 - Dec 2022 · 7 mos, Handled customer queries via chat, ensuring high satisfaction levels. Maintained strong product knowledge to provide accurate solutions. Increase in 27% customer satisfaction record.

Education

Master of Business Administration, Human Resources Management/Personnel Administration, General, Uttaranchal university

Bachelor of Business Administration - BBA, Business Administration and Management, General, ITM University, Gwalior