Headline

Customer Service Manager

About

I bring over 5+ years of proven leadership experience across both healthcare insurance and transportation domains, with a strong track record of driving operational excellence and customer satisfaction. I have successfully managed large teams of 30–50 members, consistently meeting SLA targets, improving KPIs, and enhancing CSAT/NPS—earning recognition as an NPS Champion and Best Assistant Manager. My ability to handle multiple Lines of Business, lead new project launches, and implement process improvements through root cause analysis enables me to deliver measurable business results. I am skilled in team development, conflict resolution, and client collaboration, ensuring both high performance and a positive work environment. With my combination of strategic thinking, hands-on leadership, and customer-first approach, I can add immediate value to the organization and contribute to its continued growth and success.

Location

Delhi

Work experience

Customer Service Manager at mKonnekt, May 2026 - Present · 2 mos

Assistant Manager at Optum, Nov 2023 - Mar 2026 · 2 yrs 5 mos, Gurugram, Haryana, India

Team Lead Manager at Concentrix, Jul 2016 - Nov 2023 · 7 yrs 5 mos, Gurugram, Haryana, India

Education

Bachelor of Commerce - BCom, Commerce, Delhi University