Headline

Virtual Assistant & Operations Analyst | Email Support | Advanced Excel | Google Workspace |MIS Executive | Reporting Analyst | 8+ Years | Remote-Ready

About

With over eight years of experience, I specialize in billing, client communication, KYC compliance, and email management across diverse industries. At Rashmi Printing & Packaging, I manage billing operations, oversee order tracking, and maintain clear communication with clients, ensuring efficient service delivery. My professional journey includes roles as a Back Office Executive at Indian Overseas Bank, where I supported KYC compliance and audit preparation, and as a Sales Executive at Pukhraj Healthcare, where I fostered client relationships and achieved sales objectives. Proficient in fostering inclusivity, email management, and English communication, I am committed to delivering exceptional results in every role.

Location

Delhi

Work experience

Billing Specialist at Rashmi Printing & Packaging, Jan 2026 - Present · 6 mos, Managing billing, order tracking, and client communication for a printing & packaging business.

Back Office Executive at INDIAN OVERSEAS BANK, Jan 2021 - Dec 2025 · 5 yrs, Delhi, India, Verified loan and account opening documents for KYC compliance, processing high-volume cases with accuracy. Managed customer email communication regarding documentation requirements. Maintained Excel-based records and supported compliance checks and audit preparation.

Sales Executive at Pukhraj Healthcare Pvt Ltd, Dec 2018 - Jul 2020 · 1 yr 8 mos, Shahadara, Achieved monthly sales targets for Ayurvedic healthcare products. Trained and guided field sales team on product communication and customer handling. Managed client relationships and maintained sales data in Excel.

Customer Service Executive at Alpha Radios, Dec 2015 - Nov 2018 · 3 yrs, Noida, Handled email-based customer support for online product orders (Naptol & Vox). Managed outbound calls for urgent queries and order resolution. Resolved customer complaints efficiently and maintained accurate customer data records.

Volunteer Educator – Inclusive Education Support at Delhi University, Jan 2012 - Mar 2014 · 2 yrs 3 mos, Delhi, India, Volunteered as a reader for visually impaired students at Delhi University, reading academic materials and textbooks aloud. Clarified concepts and supported exam preparation, ensuring inclusive learning outcomes.

Teacher at Delhi University, 2012 - 2014 · 2 yrs, Assisted visually impaired students by reading and explaining academic material. Supported inclusive education with empathy and dedication.

Education

Bachelor of Arts, Daulat Ram College

Bachelor's Degree, Political Science and Government, Daulat Ram College