Headline

IT Operations Specialist | ServiceNow | ITSM | Microsoft 365 | Cloud | IT Tool Implementation | Team Leadership

About

IT professional with 4+ years of experience in IT operations, Project Management, IT service management, and enterprise tool implementation. Experienced in managing service desk teams, Microsoft 365 administration, and cloud environments. Skilled in ServiceNow, monitoring tools, and automation initiatives to improve digital workplace efficiency. Passionate about implementing scalable IT solutions that enhance operational performance and user experience.

Location

Bengaluru

Work experience

Technical Team Lead at Team Computers, Apr 2022 - Feb 2025 · 2 yrs 11 mos, New Delhi, Delhi, India

Technical Specialist at International Travel House Limited, Jun 2023 - Mar 2024 · 10 mos, New Delhi, Delhi, India

Technical Support Specialist at Nxtra by Airtel, Apr 2022 - Jun 2023 · 1 yr 3 mos, Noida, Uttar Pradesh, India

Education

Master of Business Administration - MBA, Information Technology, Jain (Deemed-to-be University)

Bachelor of Business Administration - BBA, Human Resources Management, Teerthanker Mahaveer University