Headline

Customer Experience Strategist | Befriending AI to Maximize Productivity Flows & Innovation | Cross-Domain Product Philosopher

About

𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 / 𝗣𝗲𝗿𝘀𝗼𝗻𝗮: Product Manager with 13+ years of driving end-to-end product strategy, discovery, and delivery across BFSI, Retail, eCommerce, Digital Enterprise Products and Customer Experiences for US, UK and APAC markets. Proven track record of partnering with Sales, Operations, Marketing, Design, Legal and Engineering to identify market opportunities, shape product vision, and launch scalable, customer-centric solutions. Adept at identification and mitigation of key operational risks by closely collaborating with cross-functional teams to establish comprehensive technical and functionalrequirements for scalable systems. Known for stepping into ambiguous problem spaces, defining product direction, and translating business strategy into high-impact software products. Experienced in building and scaling complex B2C, B2B, and B2B2C platforms, with a strong focus on intelligent systems, personalization, and workflow automation. Adept at leveraging AI systems/tools to solve business pain points, personalize experiences, optimize productivity workflows and decision-making. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: • Certified AI Product Manager-IBM, to gain in-depth knowledge of how AI tools, Agentic workflows sit at the intersection of PLMC and SDLC from a Product Manager lens to drive smarter insights, faster execution, and innovative product strategies. • Certified SAFe 5.0 POPM®, PSPO, PSM® bringing agile mindset for driving product development and ownership • 0->1 Product Lifecycle Management • Backlog Gatekeeping & Prioritization • Product Strategy and Roadmapping • Market and User Persona/Journey Discovery • Customer-Centric Prototyping and UX (Desktop/mobile/mobile-web/tablet) • Process re-engineering and Automation • Stakeholder Alignment and Executive Communication (US/UK/APAC) • KPI Metrics and Outcomes Ownership 𝗢𝘂𝘁𝘀𝗶𝗱𝗲 𝗢𝗳 𝗪𝗼𝗿𝗸: • I invest in things that compound. Yoga, meditation, and long walks keep me grounded. Solo travel helps me reset and gain perspective. • I have a deep interest in psychology, human behavior, and how the brain works, especially how people make decisions, build habits, perceive value, and respond to technology. • Long-form conversations, writing, and product thinking energize me. In an AI-driven era, I spend a lot of time exploring the intersection of human behavior, technology, and personal growth. • And I’m a die-hard fan of GT cars, speed, and everything that moves fast. :)

Location

Dwarka

AI stack

aistudio

gemini

notion

openai

Work experience

Product Manager at GlobalLogic, Feb 2022 - Present · 4 yrs 3 mos, Noida, Uttar Pradesh, India, • Drove early-stage product discovery with US and UK stakeholders across Sales, Operations, Legal, and Technology to identify market and user needs, frame high-value problem statements, and shape overall product direction. • Influenced product vision and solution strategy by partnering with architects and engineering leads to evaluate options, make product and technical trade-offs, and align scalability, feasibility, and business goals. • Owned product scope, roadmap inputs, and prioritization, translating product strategy into focused backlogs and feature plans while aligning 25+ cross-functional stakeholders across business, design, and engineering. • Led discovery workshops and stakeholder alignment forums to drive buy-in, clarify product goals, and inform phased delivery and roadmap decisions. • Supported pre-sales and solution positioning efforts through requirement framing, product storytelling, and articulation of business value. • Defined success metrics and adoption signals for delivered capabilities, enabling assessment of product lifecycle and impact. • Presented product vision, demos, and delivery progress to business stakeholders and leadership to support decision-making, feedback loops, and downstream GTM conversations. • Partnered closely with delivery teams to take products from concept to launch, guiding backlog execution, design collaboration, and E2E delivery of customer-facing capabilities. • Own and drive epics, themes, and stories in the backlog to reflect the stakeholders' needs and timelines. • Brainstorm workflows to identify, bottlenecks, areas for improvement leading to re-vamp of critical architectural and UI/UX elements, improving efficiency and overall UX. • Effective in advocating accessibility reqs initiatives (WCAG 2.0 / 2.1 criteria) to ensure websites are ADA compliant for users with disabilities. •Accelerate Sprint completion via sanity check in-line with the established AC and DoD for securing go/no-go from the stakeholders.

Product Owner at Guardian Life, Sep 2021 - Jan 2022 · 5 mos, Gurugram, Haryana, India, ●Define & Elaborate Product Backlog Items, Sprint backlog to drive development for the product. ●Demonstrate deep understanding of and proximity to business owners and consumers of the product line’s outputs (internal and/or external) via daily sync-ups. ●Collaborate proactively with Business Stakeholders, Project Managers and the Scrum team to reach a common understanding of the solution to address the business requirements. ●Own backlog management, prioritization and its evaluation to ensure that the team always has an adequate amount of “ready” tasks to work on. ●Accelerate Sprint completion by approving stories as done by capturing Stakeholder’s feedback. ●Skilled in building strong rapport with Business and IT with a knack to see the big picture, effective delegation, and supporting team members to accomplish on-time task completion. ●Actively participated in PI Planning events in SAFe driven ART from PO standpoint.

Business Analyst at Bureau Veritas Consumer Products Services, Jun 2017 - Sep 2021 · 4 yrs 4 mos, Noida, Uttar Pradesh, India, ●Partner with Stakeholders and Business heads to fully understand Business needs/requirements for documenting Business Requirement Specification. ●Organize Requirement Gathering sessions to evaluate and document existing business process and future business needs. ● Translate stakeholder’s requirements into different tangible deliverables, such as Use Cases, User Stories, Workflow / Process Diagrams, Data Flow/Data Model diagrams to identify, validate and communicate Business requirements effectively. ● Draft and maintain business requirements and align them with Business / Functional Heads. ● Reporting on the likely impact of process modifications and identify opportunities to improve existing business / System. ●Function as a liaison between internal/external business community as well as technical personnel to ensure a mutual understanding of processes and applications. ●Actively implement all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately. ●Create and execute fully blown project plans and drive project timelines.

Android Developer at Click Labs, Jun 2015 - Jan 2017 · 1 yr 8 mos, Chandigarh, India, ● Collaborating in the planning of new product decisions and enhancements to existing applications. ● Communicating process changes, enhancements, and modifications to the team. ● Serving as a liaison between the developers and internal business entities to build the technical vision and analyze trade-offs. ● Training the new joiners by giving functional and technical knowledge related to the project. ●Identifying the gaps and streamlining recertification process of user access to Application/Server/Database access for risk mitigation. ● Ability to perform extensive Q/A testing and coordinate UAT before releasing it to the client. ● Creation of application prototypes and screen mock – ups. ● Well versed in working in a strictly Agile-driven environment.

Education

Bachelor of Technology - BTech, Computer Science and Engineering, Manav Rachna International University

High School, PCM, Oxford Senior Secondary School - India