Headline

BA/PM @ Evergent Technologies Inc. | Payments • Subscriptions • Platform Products | PMP®

About

I’m a product-focused professional with 9+ years of experience working at the intersection of technology, business, and operations, helping teams build scalable platforms and customer-centric products. My background spans Product Discovery, Business Analysis, and End-to-End Product Delivery, with hands-on experience across payments, subscriptions & renewals, checkout flows, compliance-driven enhancements, OSS/BSS platforms, and customer support systems. I’ve worked closely with engineering, QA, operations, legal, and enterprise clients to translate complex problems into clear product solutions that balance user experience, business impact, and technical feasibility. In recent roles, I’ve driven initiatives involving payment retries, autopay notifications, subscription lifecycle management, unified customer care platforms (chat, email, CTI, case management), and operational dashboards - ensuring reliability, revenue continuity, and smooth go-lives in high-scale environments. I’m particularly strong at: -Breaking down ambiguous problems into actionable product requirements -Owning end-to-end product initiatives from discovery to release -Aligning stakeholders and driving execution in cross-functional teams -Operating in compliance-heavy and mission-critical environments I’m a PMP® certified professional, which complements my product mindset with strong execution, risk management, and delivery discipline - helping me drive predictable outcomes without losing sight of user and business goals. I’m now looking to grow in Product Manager / Technical Product Manager roles, where I can own meaningful product areas, solve real customer problems, and contribute to building scalable, high-impact products.

Location

Mumbai

Work experience

Business Analyst at Evergent Technologies Inc., Aug 2024 - Present · 1 yr 10 mos, Hyderabad, Telangana, India, -Own and drive product requirements for subscription management, payments, renewals, retries, and unified customer care platforms used by enterprise clients. -Work closely with stakeholders, clients, and engineering teams to define product scope, user journeys, workflows, and system behavior across chatbots, email, CTI, and case management modules. -Led initiatives related to payment retry logic, autopay notifications, checkout enhancements, and compliance-driven changes, ensuring revenue continuity and regulatory alignment. -Translate complex business problems into clear functional and non-functional requirements, balancing user experience, scalability, and technical feasibility. -Drive backlog prioritization, sprint planning, release coordination, and go-live readiness using Agile practices. -Collaborate on dashboards and reporting to track renewals, failures, retries, and operational KPIs. -Act as a bridge between product, engineering, QA, operations, and external partners to ensure smooth and predictable product delivery.

Business Analyst at Spacecom Software LLP, Feb 2018 - Jul 2024 · 6 yrs 6 mos, Mumbai, Maharashtra, India, -Played a product ownership role for OSS/BSS, ERP, and SaaS platforms serving Telecom and ISP clients. -Led product discovery and requirement workshops with customers to identify pain points and define platform features and enhancements. -Designed end-to-end workflows, business process flows, and system integrations for billing, CRM, provisioning, and reporting modules. -Partnered with engineering teams to evaluate solution options and recommend scalable, secure, and cost-effective architectures. -Supported data migrations and integrations across legacy and modern systems with minimal impact to live operations. -Delivered product walkthroughs, demos, and presentations to senior stakeholders (CEOs, CTOs, Directors). -Enabled leadership decision-making through analytics, insights, and operational dashboards. -Contributed to product positioning and feature communication, supporting adoption and long-term platform usage.

Sales Officer at JK Tyre & Industries Ltd., Jan 2017 - Jan 2018 · 1 yr 1 mo, Hyderabad, Telangana, India, -Managed channel sales, dealer relationships, and regional business performance. -Owned responsibility for P&L, pricing, exposure, and outstanding management. -Drove initiatives to increase profitability through ATL / BTL marketing and promotional activities. -Gained strong exposure to customer behavior, market dynamics, and business outcomes, building a solid commercial foundation.

Marketing Intern at Idea Cellular Ltd, Feb 2016 - May 2016 · 4 mos, Hyderabad, Telangana, India, -Conducted market research and competitor analysis for enterprise telecom solutions. -Engaged with potential clients to understand business needs and recommend suitable solutions. -Supported customer outreach through email and social media campaigns. -Contributed insights to improve billing automation and revenue-related solutions.

Education

Executive program in Business Analytics and Data Science, SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

Postgraduate Degree, Business Administration and Management, General, ICFAI business school