---
title: "Ranjit Anand - Chief Operating Officer in Bengaluru | Tal"
description: "Meet Ranjit Anand, COO @ SPRYHealth.ai | Executive Delivery Leader — Agentic AI & GenAI Platforms | 100+ Enterprise AI Go-Lives | BFSI · Healthcare · HR & Employee Experience | P&L, FDE Delivery & 150%+ NRR based in Bengaluru. AI stack includes lovable, openclaw, and Gamma."
image: "https://tal.club/meet/ranjit-anand/share-image"
---

# Ranjit Anand on Tal

## Headline

COO @ SPRYHealth\.ai \| Executive Delivery Leader — Agentic AI & GenAI Platforms \| 100\+ Enterprise AI Go\-Lives \| BFSI · Healthcare · HR & Employee Experience \| P&L, FDE Delivery & 150%\+ NRR

## About

I take enterprise AI from pilot to production — and I do it inside regulated industries, where most AI programmes stall\. Eighteen years in, that has been the consistent thread: 100\+ production go\-lives, 80\+ enterprise AI deployments a year at peak, and global delivery organisations built from zero to 90\+ engineers, architects and delivery managers across North America, EMEA and APAC\. Where I have depth, by vertical: \- Banking, financial services & insurance — account servicing, lending and card assistance, KYC digitisation, portfolio and fund servicing, policy advisory, quote and underwriting, claims, policy administration, premium collections \- Healthcare — health systems and providers, patient access and experience, revenue cycle management, eligibility and denials, EHR integration \(Epic, Cerner, Allscripts\), ambient clinical documentation, payer operations and prior authorisation \- HR & employee experience — core HR, payroll, benefits and compensation, time and absence, talent acquisition and management, learning and development, HR case management, IT service management \- Telecom, higher education and industrial — account servicing and field service, student services and financial aid, order management, parts and after\-sales Today I am COO at SPRY, an AI\-native EMR/RCM platform\. I own the P&L, and I built a forward\-deployed engineering model that gets customers live fast — engineers embedded in customer environments, putting AI agents into live revenue\-cycle workflows and automating the operating cycle for efficiency and margin\. Before that I built the customer outcomes and implementation function at Ema, and spent nearly eight years at Avaamo running global delivery across their full portfolio\. What I am known for: \- Compressing implementation timelines 25\-40% through standardised frameworks and reusable integration patterns \- 150%\+ net revenue retention and 90%\+ renewals — delivery tied directly to renewal, upsell and expansion \- Translating messy, regulated, domain\-specific processes into agentic workflows that survive enterprise risk review \- Building teams and the operating system around them: hiring models, competency frameworks, delivery KPIs, hypercare standards Always happy to compare notes on what actually works in enterprise AI — and what does not\.

## Location

Bengaluru

## AI stack

lovable

openclaw

Gamma

Supabase

Wispr Flow

Zapier

## Work experience

Chief Operating Officer at SPRY PT, May 2026 \- Present · 6 mos, Bengaluru, Karnataka, India, AI\-native healthcare EMR / RCM SaaS platform\. \- Own full P&L for the platform business — revenue, gross margin, cost\-to\-serve and investment allocation across implementation, customer success, billing operations and revenue operations — accountable for ARR retention, net revenue expansion and unit economics\. \- Built and scaled a Forward Deployed Engineer \(FDE\) onboarding and implementation model — engineers and solution consultants embedded directly in customer environments to configure, integrate and productionise AI workflows — getting multi\-site clinical groups live materially faster and converting bespoke implementations into reusable, productised accelerators\. \- Deploy AI agents into live revenue cycle workflows — eligibility and benefits verification, prior authorisation, charge capture, coding support, claim scrubbing and submission, denial management, payment posting, AR follow\-up and patient balance resolution — moving RCM from a manual service layer to agent\-executed processing with exception\-based human review\. \- Automate and optimise the operating cycle end to end — onboarding and legacy data migration, support triage and escalation, billing operations and management reporting — driving measurable efficiency gains, lower cost\-to\-serve and higher margin per account\. \- Lead the shift from reactive support to predictive, AI\-driven customer success using telemetry\-based account health scoring, churn\-risk detection and automated intervention\. \- Lead engineering managers, solution architects and delivery leads across a distributed India/US organisation; set hiring strategy, delivery quality standards and performance frameworks\.

Head of Global Delivery and Customer Success at Ema, Oct 2025 \- Apr 2026 · 7 mos, Bengaluru, Karnataka, India, Agentic AI "AI Employee" platform for HR, IT, Finance, Sales and CX\. Owned the enterprise implementation function end to end — discovery, use\-case prioritisation, solution definition, integration planning, UAT, go\-live and hypercare — accountable for time\-to\-value, accuracy and adoption\. Built it from zero: hiring model, competency framework, delivery KPIs and executive QBR cadence with CHRO, CIO and HR operations leaders\. VERTICAL AND FUNCTIONAL DELIVERY OWNERSHIP \- HR and Employee Experience — delivered Ema's EX suite of AI Employees \(Employee Assistant, Onboarding and Offboarding Assistants, Recruiter, Talent Matching, Resume Ranking, IT Service Management\) into HR shared\-services operating models: policy and benefits Q&A, leave and absence, payroll and payslip queries, expense and reimbursement approvals, employment and visa letters, internal mobility, learning recommendations, onboarding and offboarding\. \- Healthcare, payer operations and insurance — AI Employees deployed into clinical and payer document workflows, prior\-authorisation and medical\-evidence review, and insurance operations spanning FNOL, quote and underwriting, policy administration, claims and settlement\. \- Financial services, fintech and compliance — KYC, compliance\-evidence and audit\-verification workflows, plus finance operations across quote\-to\-cash, AP automation and record\-to\-report\. \- Customer experience, sales and professional services — customer support, Agent Assist, Agent QA and voice; sales intelligence, proposal and RFP generation, sales engineering and contract validation\. \- Partnered with product and engineering leadership on solution design across the Generative Workflow Engine, RAG\-based policy search and the EmaFusion multi\-LLM routing engine, shaping roadmap and investment priorities from field evidence\. \- Drove delivery of HRIS and enterprise integrations — Workday, SAP SuccessFactors, ServiceNow, Greenhouse, BambooHR, Jira, SharePoint, Slack and Microsoft Teams\.

Vice President \- Global Delivery and Customer Success at Avaamo, Sep 2021 \- Sep 2025 · 4 yrs 1 mo, Enterprise Agentic, Generative and Conversational AI platform\. \- Ran global delivery across Avaamo's entire portfolio — AvaamoEX, AvaamoHR, AvaamoIT, AvaamoCX, AvaamoPX and AvaamoRCM, plus Agent Assist, AI Operator \(conversational IVR\), AutoQA and Avaamo Answers — directing 80\+ enterprise AI deployments annually\. VERTICAL DELIVERY OWNERSHIP \- Banking, financial services and insurance — account servicing, lending and card assistance, spending and budgeting, KYC digitisation, portfolio and fund servicing, statements; policy advisory, quoting, underwriting, claims, policy administration and premium collections for insurers serving hundreds of millions of policyholders\. \- Healthcare and health systems — patient experience and access \(provider search, appointment orchestration, registration, medication and testing\), revenue cycle automation \(pre\-registration, out\-of\-pocket estimation, financial aid, charge capture, payment plans\), triage and cost estimation, and ambient clinical documentation — integrated with Epic, Cerner and Allscripts\. \- HR, IT and enterprise shared services — a single employee front door at 100,000\-200,000\+ employee enterprises across 50\-180 countries: leave and absence, benefits and compensation, payroll and deductions, HR case management, employee directory, onboarding and offboarding, immigration policy, learning and development, travel and expense, IT service desk and access provisioning\. \- Telecom, higher education, manufacturing and supply chain — account servicing, plans and offers, troubleshooting and field service; student services and financial aid; order management, parts and after\-sales support\. \- Owned renewals, upsells and services expansion — 150%\+ NRR, 90%\+ renewals, multi\-million\-dollar expansion\. Took Agentic AI and GenAI into regulated production on Avaamo's Agentic Platform and LLaMB \(Large Language Model for Business\)\.

Head of Global Delivery at Avaamo, Jan 2018 \- Aug 2021 · 3 yrs 8 mos, Bengaluru, Karnataka, India, \- Established the enterprise delivery foundation that scaled Avaamo's Conversational AI platform into Fortune 100, global healthcare, banking and regulated\-industry accounts\. \- Built implementation governance from zero: intake and qualification, milestone structures, architecture and security review gates, go\-live protocols and post\-deployment support standards\. \- Delivered NLP/NLU\-driven intelligent virtual assistants for HR, IT service desk, customer service, clinical and operational workflows inside regulated environments\. \- Created repeatable deployment playbooks and analytics instrumentation that reduced delivery variance, accelerated new\-hire ramp and drove containment improvement post go\-live\.

Assistant Vice President \- Solutions Delivery at Boston Technology Corporation, Dec 2015 \- Dec 2017 · 2 yrs 1 mo, \- Owned P&L for a portfolio of 40\+ enterprise web and mobile platforms across healthcare and enterprise clients; drove 25% revenue growth through improved delivery governance and operational efficiency\. \- Led cross\-functional engineering, QA and product teams; established program management frameworks covering scope control, risk mitigation, resource planning and milestone tracking\.

Director \- Solutions Delivery at Boston Technology Corporation, Nov 2013 \- Nov 2015 · 2 yrs 1 mo, \- Led enterprise digital transformation initiatives and multi\-project portfolios spanning enterprise integrations, web/mobile platforms and backend systems\. \- Redesigned the engagement model around a single accountable delivery owner per account and implemented structured delivery governance including change control, KPI tracking and escalation management\.

Director of Projects at SourceN, May 2013 \- Oct 2013 · 6 mos, \- Led end\-to\-end enterprise program delivery for US clients, from pre\-sales solutioning through production rollout and billing\. \- Managed cross\-border onsite and offshore delivery teams; introduced structured planning, estimation models and risk management frameworks\.

Senior Business Analyst/Project Manager at SourceN, Aug 2008 \- Apr 2013 · 4 yrs 9 mos, \- Led requirements engineering and functional solution design for enterprise web and mobile platforms, acting as liaison between business stakeholders and engineering teams\. \- Conducted business process analysis, system evaluations, cost/time estimation and solution feasibility assessment\.

## Education

Master of Business Administration \- MBA, Marketing, M\.S\.Ramaiah Institute of Technology

Bachelor of Engineering \- BE, Golden Valley Institute of Technology

[View the original profile](https://tal.club/meet/ranjit-anand)

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