---
title: "Ranjan Poojari - Head of Customer Success in Bengaluru | Tal"
description: "Meet Ranjan Poojari, Head of Customer Success @ Bright Money | Strategic Thinking and Automation based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/ranjan-poojari/share-image"
---

# Ranjan Poojari on Tal

## Headline

Head of Customer Success @ Bright Money \| Strategic Thinking and Automation

## About

A results\-driven and strategic Customer Success Leader with a proven track record of scaling high\-growth support operations across the Fintech, Gaming, and Banking sectors\. Expert at building, mentoring, and managing large\-scale, cross\-functional teams \(including in\-house functions and outsourced BPO partners\) , while driving measurable operational excellence\. Adept at spearheading digital transformations by implementing advanced AI and bot automation frameworks to maximize efficiency while maintaining high\-quality, empathetic user communication\. Strong technical and analytical background in leveraging data\-driven insights \(via SQL, Power BI, and robust MIS architecture\) to optimize workflows, improve key performance metrics \(CSAT, SLA, TAT\), and translate customer feedback into long\-term product strategies\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

n8n

openai

ChatGPT

## Work experience

Head of Customer Success at Bright Money, Aug 2024 \- Present · 2 yrs 3 mos, Bengaluru, Karnataka, India

Senior Customer Success Manager at Dream11, Jul 2021 \- Sep 2024 · 3 yrs 3 mos, Mumbai, Maharashtra, India

Manager at Dream11, Jul 2019 \- Jun 2021 · 2 yrs, Mumbai Metropolitan Region

Senior Associate at Dream11, Feb 2018 \- Jun 2019 · 1 yr 5 mos, Mumbai, Maharashtra, India

Deputy Manager at IndusInd Bank, Apr 2015 \- Feb 2018 · 2 yrs 11 mos, Mumbai, Maharashtra, India

Senior Associate at Firstsource, Jun 2013 \- Apr 2015 · 1 yr 11 mos, Mumbai, Maharashtra, India

Team Lead at Greenpeace India, Aug 2010 \- Mar 2013 · 2 yrs 8 mos, Mumbai, Maharashtra, India

## Education

Postgraduate Degree, Marketing, Welingkar Institute of Management

[View the original profile](https://tal.club/meet/ranjan-poojari)

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