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Ranjan Kumar

Head of Service, Safety & Warehouse/Hub Operations at Battery Smart | Driving Strategy & Operational Excellence | Ex-Zomato, Smartstaff, Oye

Gurugram

7+ years of work experience

Battery Smart
Oct 20251 yrPresent

Battery Smart
Apr 20256 mosSep 2025

Battery Smart
May 20241 yrApr 2025

Smartstaff
Oct 20226 mosMar 2023

On-site

Smartstaff
Mar 20228 mosOct 2022

Bengaluru, Karnataka, India

OYE! Rickshaw
Oct 20215 mosFeb 2022

Gurugram, Haryana, India

- Business Planning. - Worked closely with Business Head & Co-founder in planning business operations, team building, asset procurement, client onboarding, competition analysis, market surveys, target setting. - Managing Operations - Managing daily operations in coordination with the clients & a team of 30+ people. Identified the potential clients based on vehicle utilisation hours, revenue per hour & curating operations accordingly. - Tracking P&L & Targets– Tracking P&L & Targets - Revenue on monthly basis. Setting up weekly & Monthly deployment targets for the business & driving team to achieve it. Assisting management with AOP, cities & avenues to expand in B2B & B2C logistics, rental, ride sharing, etc.
OYE! Rickshaw
Aug 20201 yr 3 mosOct 2021

Gurugram, HR, India

Prepare Hiring targets for the city basis the demand growth plan. Identify various sources to hire drivers and train them as per the projections and TAT Ideate and execute multiple BTL activities and new vendors/agencies Onboarding for bulk hiring. Built Onboarding flow with different BGV check to maintain the compliance for driver Onboarding.
Zomato
Jul 20191 yr 1 moJul 2020

Bihar, India

Handled operations for Bihar and Jharkhand. Prepare hiring targets for the city basis the demand growth plan Identify various sources to hire riders and train them as per the projections and TAT Ideate and execute multiple BTL activities for hiring Riders Assess geo-expansion opportunities Analyse Rider performance metrics and drive the supply team for controlling parameters. Build efficiency in support processes for improving Rider experience Resolve rider issues and run retention programs for Riders in a cost-effective manner Design and send out Rider communication daily Define Rider service quality parameters for better customer and merchant experience Monitor key quality metrics at Rider level and ensure they are under tolerance level Run exercises for filtering delivery executive for non-adherence to quality standards Design the payout and incentive structure
Zomato
Jan 20181 yr 7 mosJul 2019

Bihar, India

Launched Zomato's online ordering logistics from scratch in 23 cities including Patna,Ranchi, Jamshedpur, Dhanabad, Rourkela, Bhagalpur & Gaya. Responsible for planning & hiring of delivery partners as well as staff in parallel to the order flow. Managing a fleet of 4500+ delivery partners and an avg. order volume of 2.8 lakhs orders weekly. Making & driving data based decisions according to current business needs.
Zomato
Jun 20178 mosJan 2018

Bihar, India

Education

Jaipur National University

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

Jaipur National University

20212021
Berhampur University

Bachelor of Business Administration - BBA

Berhampur University

20133 yrs2016

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Headline

Head of Service, Safety & Warehouse/Hub Operations at Battery Smart | Driving Strategy & Operational Excellence | Ex-Zomato, Smartstaff, Oye

About

..

Location

Gurugram

Work experience

Senior Director - Strategy & Ops at Battery Smart, Oct 2025 - Present · 1 yr

Director - Strategy & Ops at Battery Smart, Apr 2025 - Sep 2025 · 6 mos

Associate Director - Strategy & Ops at Battery Smart, May 2024 - Apr 2025 · 1 yr

Program Manager - Strategy & ops at Smartstaff, Oct 2022 - Mar 2023 · 6 mos, On-site

Program Manager - New Initiatives at Smartstaff, Mar 2022 - Oct 2022 · 8 mos, Bengaluru, Karnataka, India

Zonal Manager at OYE! Rickshaw, Oct 2021 - Feb 2022 · 5 mos, Gurugram, Haryana, India, - Business Planning. - Worked closely with Business Head & Co-founder in planning business operations, team building, asset procurement, client onboarding, competition analysis, market surveys, target setting. - Managing Operations - Managing daily operations in coordination with the clients & a team of 30+ people. Identified the potential clients based on vehicle utilisation hours, revenue per hour & curating operations accordingly. - Tracking P&L & Targets– Tracking P&L & Targets - Revenue on monthly basis. Setting up weekly & Monthly deployment targets for the business & driving team to achieve it. Assisting management with AOP, cities & avenues to expand in B2B & B2C logistics, rental, ride sharing, etc.

APM - Strategy & ops at OYE! Rickshaw, Aug 2020 - Oct 2021 · 1 yr 3 mos, Gurugram, HR, India, Prepare Hiring targets for the city basis the demand growth plan. Identify various sources to hire drivers and train them as per the projections and TAT Ideate and execute multiple BTL activities and new vendors/agencies Onboarding for bulk hiring. Built Onboarding flow with different BGV check to maintain the compliance for driver Onboarding.

Assistant Manager - Logistics at Zomato, Jul 2019 - Jul 2020 · 1 yr 1 mo, Bihar, India, Handled operations for Bihar and Jharkhand. Prepare hiring targets for the city basis the demand growth plan Identify various sources to hire riders and train them as per the projections and TAT Ideate and execute multiple BTL activities for hiring Riders Assess geo-expansion opportunities Analyse Rider performance metrics and drive the supply team for controlling parameters. Build efficiency in support processes for improving Rider experience Resolve rider issues and run retention programs for Riders in a cost-effective manner Design and send out Rider communication daily Define Rider service quality parameters for better customer and merchant experience Monitor key quality metrics at Rider level and ensure they are under tolerance level Run exercises for filtering delivery executive for non-adherence to quality standards Design the payout and incentive structure

Assistant Manager at Zomato, Jan 2018 - Jul 2019 · 1 yr 7 mos, Bihar, India, Launched Zomato's online ordering logistics from scratch in 23 cities including Patna,Ranchi, Jamshedpur, Dhanabad, Rourkela, Bhagalpur & Gaya. Responsible for planning & hiring of delivery partners as well as staff in parallel to the order flow. Managing a fleet of 4500+ delivery partners and an avg. order volume of 2.8 lakhs orders weekly. Making & driving data based decisions according to current business needs.

Senior Associate at Zomato, Jun 2017 - Jan 2018 · 8 mos, Bihar, India

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, Jaipur National University

Bachelor of Business Administration - BBA, Berhampur University