---
title: "Ranajit Dhibar - Desktop Support Engineer in Durgapur | Tal"
description: "Meet Ranajit Dhibar, Technical support engineer based in Durgapur."
image: "https://tal.club/meet/ranajit-dhibar/share-image"
---

# Ranajit Dhibar on Tal

## Headline

Technical support engineer

## About

Experienced Desktop Support Engineer with over 2 years of hands\-on experience in providing technical support, troubleshooting, and IT assistance to end users\. Proficient in diagnosing hardware and software issues, resolving network connectivity problems, and delivering efficient solutions for both Windows and macOS environments\. Skilled in supporting diverse applications, ensuring system security, and performing system updates\. Adept at working under pressure, prioritizing tasks, and providing timely support for seamless IT operations\. Strong communication skills with a customer\-focused approach and a proven ability to collaborate with cross\-functional teams to ensure optimal user satisfaction and system performance\. Seeking to leverage technical expertise and problem\-solving skills to contribute to the success of an IT team\.

## Location

Durgapur

## Work experience

Desktop Support Engineer at Orient Technologies Limited, Aug 2024 \- Present · 1 yr 11 mos, Panagarh, Coordinated IT support operations in a 24/7 shift environment, ensuring uninterrupted functionality of over 300 desktops and laptops, effectively reducing downtime by 25% through rapid issue resolution and hardware maintenance protocols\. •Executed hardware maintenance protocols and resolved technical issues, systematically documenting each task using ticketing tools, which improved reporting accuracy by 30% and facilitated timely updates to senior management\. •Addressed complex challenges in domain server management and network infrastructure, implementing advanced troubleshooting techniques and configuration optimizations that enhanced network stability and reduced incident occurrences by 20%\.

Desktop Support Engineer at MindSquare Technologies \(India\) Private Limited, Jan 2024 \- Jun 2024 · 6 mos, Durgapur, West Bengal, India, Diagnosed and resolved hardware and software issues on over 150 desktop systems monthly, increasing operational efficiency by 25% through expedited resolution times\. •Inspected and maintained CCTV hardware systems to ensure continuous surveillance coverage, reducing downtime by 15% through regular preventative maintenance checks and swift troubleshooting\. •Monitored and configured network hardware, including routers and switches, ensuring optimal performance and contributing to a 20% increase in network reliability through systematic diagnostics and timely adjustments\.

Desktop Support Engineer at CMS IT Services, Sep 2022 \- Dec 2023 · 1 yr 4 mos, Kolkata, West Bengal, India, Resolved over 500 technical support tickets annually, enhancing system uptime by 15% through efficient troubleshooting and deployment of software updates across Windows and Mac platforms\. •Diagnosed and repaired over 700 Acer devices annually under warranty, boosting customer satisfaction ratings by 20% and ensuring compliance with service level agreements\. •Administered the installation and configuration of desktop operating systems, ensuring seamless operations for over 300 end\-users, and decreased technical downtime by 25% through proactive maintenance and timely software updates\. •Managed hardware maintenance for Reliance Insurance, streamlining repair workflows and reducing equipment downtime by 30% through strategic planning and use of diagnostic tools\.

## Education

Diploma of Education, Electrical and Electronics Engineering, West Bengal State Council of Technical & Vocational Education and Skill Development \(WBSCT&VE&SD\)

[View the original profile](https://tal.club/meet/ranajit-dhibar)

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