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Rana Abhay Pratap Singh

Renaissance University, Indore

Indore

2+ years of work experience

TaskUs
May 20251 yr 2 mosPresent

Indore, Madhya Pradesh, India

As a dedicated Customer Support Executive serving Amazon customers via TaskUs, I deliver swift, empathetic help that turns complex questions into seamless solutions. - Own the full chat‑based support cycle for Amazon’s North American marketplace. - Resolve order, payment, and Prime‑related issues with first‑contact resolution (FCR) rates consistently above team target. - Translate Amazon’s customer‑obsessed culture into clear, concise messaging that builds trust and brand loyalty.
airvincible
Sep 20247 mosMar 2025

Indore, Madhya Pradesh, India

As an Email Support Executive, I was responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through written communication. I managed a high volume of support tickets, maintained SLAs, and collaborated with cross-functional teams to improve processes and customer satisfaction. My role demanded excellent written communication, attention to detail, and a customer-first mindset.

Education

Renaissance University, Indore

Bachelor of Commerce - BCom, Business/Managerial Economics

Renaissance University, Indore

20223 yrs2025

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Headline

Renaissance University, Indore

Location

Indore

Work experience

Teammate at TaskUs, May 2025 - Present · 1 yr 2 mos, Indore, Madhya Pradesh, India, As a dedicated Customer Support Executive serving Amazon customers via TaskUs, I deliver swift, empathetic help that turns complex questions into seamless solutions. - Own the full chat‑based support cycle for Amazon’s North American marketplace. - Resolve order, payment, and Prime‑related issues with first‑contact resolution (FCR) rates consistently above team target. - Translate Amazon’s customer‑obsessed culture into clear, concise messaging that builds trust and brand loyalty.

Email Support Executive at airvincible, Sep 2024 - Mar 2025 · 7 mos, Indore, Madhya Pradesh, India, As an Email Support Executive, I was responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through written communication. I managed a high volume of support tickets, maintained SLAs, and collaborated with cross-functional teams to improve processes and customer satisfaction. My role demanded excellent written communication, attention to detail, and a customer-first mindset.

Education

Bachelor of Commerce - BCom, Business/Managerial Economics, Renaissance University, Indore

Rana Abhay Pratap Singh - Teammate in Indore | Tal