About
As a Technical Support Engineer with over 5 years of experience in the IT industry, I've developed a robust skill set in troubleshooting, customer service, and technical communication. My background in computer science has equipped me with a deep understanding of software and hardware issues, allowing me to diagnose and resolve complex technical problems efficiently. I excel in high-pressure environments and am committed to providing exceptional support to both non-technical users and IT professionals. My approach is user-centric, focusing on clear communication to ensure customer satisfaction and retention. I've successfully reduced ticket resolution times through the implementation of targeted training and knowledge base improvements. In my current role,I fostering a culture of continuous improvement and learning. I am also proactive in staying up-to-date with the latest technologies and certifications, which enables me to provide relevant and informed support. My passion for technology drives me to go the extra mile, ensuring that every user feels supported and valued.
Work experience
Engineer at Wayfair, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru
Service Desk Specialist at Arm, Jun 2023 - Mar 2024 · 10 mos, Bengaluru, Karnataka, India
Platform support engineer at Hewlett Packard Enterprise, Aug 2022 - May 2023 · 10 mos, Bengaluru, Karnataka, India
Customer Support Specialist at PTW, Jun 2021 - Jul 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India, Working with betterup
Sales Specialist at Samsung India, Feb 2020 - Nov 2020 · 10 mos, Bengaluru, Karnataka, India
