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Ramya S

People & Project Management | Recruitment | Compliance

Chennai

8+ years of work experience

VoxyHealth
Dec 20255 mosPresent

On-site

Klenty
Mar 20215 yrs 2 mosPresent

Tamil Nadu, India

- Contribute to the planning and development of compliance programs by tracking regulatory changes and conducting research on specific policies. - Preparation of policies, NDA, Technical & Organizational measures and security Awareness training Program to employees. - Conducting compliance audits to evaluate whether company’s practices and procedures adhere to current laws and government regulations - Design compliance management models and document compliance requirements related to control flow, privacy, trust, monitoring, and licensing - Report and address compliance issues and create time-sensitive response guidelines that will help to address and mitigate threats - Consult with senior management on investigation protocols and procedures, including follow-ups, resolution plans, and corrective measures - Maintain the documentation of clients on custom Contracts - Review NDA, MSA, DPA of clients and Vendors before collaboration. - Adhere to SOC2 guidelines via VANTA portal, perform Disaster Recovery Exercise, Root Cause - Analysis, Incident Response Plan, Quarterly, Access Review. - Access Management and Account Deactivation of Vendors and Employees - Release of Relieving Letter and Employee Documentation. - Vendor Onboarding, Background Verification, Termination Checklist, Confidentiality Agreement, Coordination in Google Assessment and Penetration Testing.
Newgen KnowledgeWorks Pvt Ltd
Mar 20201 yrFeb 2021

Chennai, Tamil Nadu, India

- Design and update job descriptions - Source potential candidates from various online channels - Screen incoming resumes and application forms - Interview candidates (via phone, video and in-person) - Advertise job openings on company’s careers page, social media, job boards and internally - Provide shortlists of qualified candidates to hiring managers - Send job offer emails and answer queries about compensation and benefits - Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire - Collaborate with managers to identify future hiring needs
Vrea
Aug 20181 yr 6 mosJan 2020

Chennai, Tamil Nadu, India

- Implemented Agile Scrum Methodology throughout the organization. - Coached/Mentored a cross functional team of 12 resources to deliver quality products. - Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings - Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables. - Facilitated team and cross-team Retrospectives to build good working relationships. - Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs. - Work with product owners to groom the backlog and plan sprints. - Conducted Scrum Daily stand up, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings. - Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on a daily basis.
HCL Technologies Ltd
Feb 20147 mosAug 2014

Chennai, Tamil Nadu, India

- To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets. - Compiling reports on daily tasks, team’s performance and customer feedback. - Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. - To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management. - Recommendations for product and process development based on customer feedback and analysis of the same. - Worked very closely with team members to solve customer problems. - Offered solutions and suggestions for process and product improvement to management conducting performance appraisal for the team. - People Management and recruitment based on different requirements changing time to time, as well as staff development. - Contribute for the initial hiring and selecting process of the front line. Communication and being a focal point of dissemination of information from management to team and vice versa.

Education

SKR College of Engineering and Technology

BE - Bachelor of Engineering, Electrical, Electronics and Communications Engineering

SKR College of Engineering and Technology

20054 yrs2009

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Headline

People & Project Management | Recruitment | Compliance

About

10+ years of experience in people and project management, HR recruitment, and currently in compliance have helped me evolve as a dynamic, multi-faceted person with attention to details. Beginning my career as a marketing and technical coordinator helped me to understand various aspects of a business, right from inquiry generation, customer collaboration, negotiation, and above all, the contentment experience, which still remains the fuel for my career progress. After the career break for about 4 years, resumed my career as Project Manager handling 20+ developers (outsourced from different states of India) with JIRA, Time Doctor being the major supporting tools for the role. Recruitment budded with me here where I did baseline interview for Support Engineers. Next, as a HR Manager, I learned and grabbed expertise over JD preparation, report generation to stake holders, Employee Screening, Sourcing , Offer Letter preparation, BGV and Employee Engagement. Detail oriented with strong communication skills; accustomed to performing in deadline-driven environments with maintaining excellent customer relationships has helped me to take up compliance together with HR.

Location

Chennai

Work experience

Compliance Associate at VoxyHealth, Dec 2025 - Present · 5 mos, On-site

Compliance Associate at Klenty, Mar 2021 - Present · 5 yrs 2 mos, Tamil Nadu, India, - Contribute to the planning and development of compliance programs by tracking regulatory changes and conducting research on specific policies. - Preparation of policies, NDA, Technical & Organizational measures and security Awareness training Program to employees. - Conducting compliance audits to evaluate whether company’s practices and procedures adhere to current laws and government regulations - Design compliance management models and document compliance requirements related to control flow, privacy, trust, monitoring, and licensing - Report and address compliance issues and create time-sensitive response guidelines that will help to address and mitigate threats - Consult with senior management on investigation protocols and procedures, including follow-ups, resolution plans, and corrective measures - Maintain the documentation of clients on custom Contracts - Review NDA, MSA, DPA of clients and Vendors before collaboration. - Adhere to SOC2 guidelines via VANTA portal, perform Disaster Recovery Exercise, Root Cause - Analysis, Incident Response Plan, Quarterly, Access Review. - Access Management and Account Deactivation of Vendors and Employees - Release of Relieving Letter and Employee Documentation. - Vendor Onboarding, Background Verification, Termination Checklist, Confidentiality Agreement, Coordination in Google Assessment and Penetration Testing.

Assistant Manager Human Resources at Newgen KnowledgeWorks Pvt Ltd, Mar 2020 - Feb 2021 · 1 yr, Chennai, Tamil Nadu, India, - Design and update job descriptions - Source potential candidates from various online channels - Screen incoming resumes and application forms - Interview candidates (via phone, video and in-person) - Advertise job openings on company’s careers page, social media, job boards and internally - Provide shortlists of qualified candidates to hiring managers - Send job offer emails and answer queries about compensation and benefits - Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire - Collaborate with managers to identify future hiring needs

Project Coordinator at Vrea, Aug 2018 - Jan 2020 · 1 yr 6 mos, Chennai, Tamil Nadu, India, - Implemented Agile Scrum Methodology throughout the organization. - Coached/Mentored a cross functional team of 12 resources to deliver quality products. - Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings - Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables. - Facilitated team and cross-team Retrospectives to build good working relationships. - Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs. - Work with product owners to groom the backlog and plan sprints. - Conducted Scrum Daily stand up, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings. - Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on a daily basis.

Lead Account Executive at HCL Technologies Ltd, Feb 2014 - Aug 2014 · 7 mos, Chennai, Tamil Nadu, India, - To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets. - Compiling reports on daily tasks, team’s performance and customer feedback. - Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. - To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management. - Recommendations for product and process development based on customer feedback and analysis of the same. - Worked very closely with team members to solve customer problems. - Offered solutions and suggestions for process and product improvement to management conducting performance appraisal for the team. - People Management and recruitment based on different requirements changing time to time, as well as staff development. - Contribute for the initial hiring and selecting process of the front line. Communication and being a focal point of dissemination of information from management to team and vice versa.

Education

BE - Bachelor of Engineering, Electrical, Electronics and Communications Engineering, SKR College of Engineering and Technology