Ram Mukund Tiwari profile photo 1 on Tal

Ram Mukund Tiwari

Engineering Leader @ Walmart | Transforming Document Management with AI-Powered Platforms | Ex-TESCO, PayPal, JPMC, Morgan Stanley & Samsung

Greater Bengaluru Area

9+ years of work experience

Walmart
Sep 20251 yrPresent

Bangalore Urban

Building Document Management Platform (DMP) - Walmart Marketplace's strategic, domain-agnostic AI-powered platform that consolidates fragmented document workflows across seller onboarding, compliance, appeals, fraud prevention, and case management into a single, unified lifecycle engine
Tesco
Jun 20232 yrs 4 mosSep 2025

Bengaluru

1. Search and Archival Platform A core component of Tesco’s central orchestration system, supporting both in-store and online order lifecycles. Designed to ingest millions of events across various user journeys using a robust streaming pipeline powered by Kafka, with data persisted in Azure Blob Storage and Elasticsearch. Enables seamless access to both recent and historical order data, enhancing user journeys across platforms. Key Highlights: Handles approximately 12,000 QPS, processing 400+ million API requests daily. Manages over 12 million orders weekly. Maintains API latency SLAs between 50–400 ms. 2. Order Control Plane (OCP) An AI-powered operational excellence dashboard aimed at transforming support workflows and improving customer experience. Incorporates an AI Agent to interpret natural language prompts and replace traditional UI-based interactions. Offers real-time access to transactional data, minimizing reliance on system logs. Designed to support L1/L2 engineers, Product Support, and Customer Care teams in resolving tickets quickly and efficiently. Key Highlights: <5% misrouting rate for tickets — a 95% improvement. P2 issue resolution time reduced to under 5 minutes. 98% reduction in dependency on system logs. Provides real-time analytics and reporting to support strategic decision-making. Technologies & Architecture: Event-Driven Architecture & CQRS Apache Kafka, Redis, Couchbase Azure Blob Storage, Elasticsearch Java (Micronaut Framework) Docker, Kubernetes Splunk, New Relic React.js (Frontend)
PayPal
Jul 20211 yr 10 mosApr 2023

Chennai, Tamil Nadu, India

Worked on Unified Configuration Management @ PayPal (NextGen UCP). It Is a Configuration Platform which is centralised configuration management system that enables users to manage the configurations, separate from code. It is the process by which users can store, dynamically modify, and fetch application configurations quickly and reliably. • On boarded 10k packages on platform. • Handles the scale of 4k QPS (queries per second). • Self Service Onboarding tool, Admin Dashboard creation and Tech Debt resolution are few key contributions.
Morgan Stanley
Jul 20183 yrs 1 moJul 2021

India

Senior Manager at Morgan Stanley
JPMorgan Chase & Co.
Feb 20171 yr 6 mosJul 2018

Bnagalore

I am currently working on a TDD [MS Test] based Outlook Addin Project [CRM portal of JPMorgan] using Core Java, Spring Boot, Spring JPA, JavaScript.

Ram’s AI Stack

claude
claude
geminicli
geminicli
langchain
langchain
langgraph
langgraph
langsmith
langsmith
mcp
mcp

Education

Delhi Technological University (Formerly DCE)

Master of Technology - MTech, Information Science/Studies

Delhi Technological University (Formerly DCE)

20092 yrs2011
Delhi College of Engineering

Master of Technology (MTech), Information Technology

Delhi College of Engineering

20092 yrs2011

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Headline

Engineering Leader @ Walmart | Transforming Document Management with AI-Powered Platforms | Ex-TESCO, PayPal, JPMC, Morgan Stanley & Samsung

About

Experienced Engineering Leader with over 15+ years of expertise in designing, architecting, and delivering large-scale distributed systems. Over the past 5 years, I’ve led high-performing engineering teams to build scalable, resilient solutions across enterprise environments. Education & Background: Postgraduate from Delhi Technological University with professional experience at industry leaders including PayPal, JPMC, Morgan Stanley, Samsung, and HP. Skills & Interests: AI Agents, React.js, Node.js, Angular, HTML, CSS, GraphQL, MySQL, Java, Python, C#, .NET, Azure & AWS Cloud, Docker, Kubernetes.

Location

Greater Bengaluru Area

AI stack

claude

geminicli

langchain

langgraph

langsmith

mcp

Work experience

Senior Software Engineering Manager at Walmart, Sep 2025 - Present · 1 yr, Bangalore Urban, Building Document Management Platform (DMP) - Walmart Marketplace's strategic, domain-agnostic AI-powered platform that consolidates fragmented document workflows across seller onboarding, compliance, appeals, fraud prevention, and case management into a single, unified lifecycle engine

Software Development Manager at Tesco, Jun 2023 - Sep 2025 · 2 yrs 4 mos, Bengaluru, 1. Search and Archival Platform A core component of Tesco’s central orchestration system, supporting both in-store and online order lifecycles. Designed to ingest millions of events across various user journeys using a robust streaming pipeline powered by Kafka, with data persisted in Azure Blob Storage and Elasticsearch. Enables seamless access to both recent and historical order data, enhancing user journeys across platforms. Key Highlights: Handles approximately 12,000 QPS, processing 400+ million API requests daily. Manages over 12 million orders weekly. Maintains API latency SLAs between 50–400 ms. 2. Order Control Plane (OCP) An AI-powered operational excellence dashboard aimed at transforming support workflows and improving customer experience. Incorporates an AI Agent to interpret natural language prompts and replace traditional UI-based interactions. Offers real-time access to transactional data, minimizing reliance on system logs. Designed to support L1/L2 engineers, Product Support, and Customer Care teams in resolving tickets quickly and efficiently. Key Highlights: <5% misrouting rate for tickets — a 95% improvement. P2 issue resolution time reduced to under 5 minutes. 98% reduction in dependency on system logs. Provides real-time analytics and reporting to support strategic decision-making. Technologies & Architecture: Event-Driven Architecture & CQRS Apache Kafka, Redis, Couchbase Azure Blob Storage, Elasticsearch Java (Micronaut Framework) Docker, Kubernetes Splunk, New Relic React.js (Frontend)

Technical Manager at PayPal, Jul 2021 - Apr 2023 · 1 yr 10 mos, Chennai, Tamil Nadu, India, Worked on Unified Configuration Management @ PayPal (NextGen UCP). It Is a Configuration Platform which is centralised configuration management system that enables users to manage the configurations, separate from code. It is the process by which users can store, dynamically modify, and fetch application configurations quickly and reliably. • On boarded 10k packages on platform. • Handles the scale of 4k QPS (queries per second). • Self Service Onboarding tool, Admin Dashboard creation and Tech Debt resolution are few key contributions.

Senior Manager at Morgan Stanley, Jul 2018 - Jul 2021 · 3 yrs 1 mo, India, Senior Manager at Morgan Stanley

Associate Developer at JPMorgan Chase & Co., Feb 2017 - Jul 2018 · 1 yr 6 mos, Bnagalore, I am currently working on a TDD [MS Test] based Outlook Addin Project [CRM portal of JPMorgan] using Core Java, Spring Boot, Spring JPA, JavaScript.

Education

Master of Technology - MTech, Information Science/Studies, Delhi Technological University (Formerly DCE)

Master of Technology (MTech), Information Technology, Delhi College of Engineering