Headline

Global IT Services and GCC Delivery Leader | Author - THE QUOTIENT CODE (TheQuotientCode.in) | Thought Leadership Framework Creator

About

As a seasoned IT delivery leader with extensive GCC and transition experience, I can help global companies build and scale offshore GCCs in India (0–200 engineers in 6 months). I specialize in getting operations running fast, clean, and compliant—while improving efficiency, reducing costs, and strengthening governance. I’ve led organizations through four major industry waves—Y2K, Internet, SMAC, and now AI—adapting my leadership style to help teams thrive through uncertainty and change. I’m known for building strong talent engines, simplifying complexity, and keeping growth sustainable. Critical Needs I can address… • Building a talent-transformation strategy from the ground up for GCC/Captive/ODC • Advising on GCC/Captive setup across operations, risk, and people management • Forging the path to sustained growth with stable delivery and strong governance • Acting as a “People Alchemist” to unlock the full potential of your people and leadership bench • Bringing balanced, equipoised, and objective leadership through volatility • Driving innovation to keep you ahead of competitive disruption • Guiding strategic pivots—such as AI-enabled delivery—with clarity on both the tangibles and intangibles. Credentials that I bring to the table… • 28+ years of experience driving delivery/engineering/presales from offshore • Core member of seed/transition teams from 2002 • Delivered projects across all scales and complexities • Bootstrapped entrepreneur with strong ownership • Continuous learner - Data-driven product mgmt. (IIML), PAHM, PMP, CSPO, Design Thinking • I don’t know everything — but I know how to find answers and build the right team to deliver #opentomentor #opentoconsult #happytotalk #beentheredonethat Yamala Profile (Built by Sal Khan of Khan Academy) - https://yamala.ai/profile?u=ramesh-narayanan

Location

Chennai

AI stack

antigravity

gemini

ChatGPT

Work experience

Strategic Advisor at Sama.AI, Sep 2025 - Present · 1 yr, Remote, I am supporting the Consulting and Learning & Development arms of Sama.Ai as a strategic advisor. Primary responsibilities are the setting up of the L&D ecosystem - a) course curation and setup on the LMS b) client interaction for training needs c) trainer evaluation and onboarding. For the consulting part, I support the MD in CxO conversations/requests for growth/cost management. AI adoption is the most common topic of interest.

Vice President - Digital Engineering at TVS Next, May 2023 - Feb 2024 · 10 mos, Chennai, Tamil Nadu, India, * Led US-based accounts driving technology and digital transformation * Oversaw ISO 27001 renewal * Led presales and collaborated with enterprise architect on solution architecture * Supported AI ecosystem development using Copilots

Vice President at Thryve Digital Health LLP, Oct 2020 - Apr 2023 · 2 yrs 7 mos, Chennai, Tamil Nadu, India, Thryve is a GCC of a US-based healthtech company serving millions of people with their hybrid cloud health insurance platform. * Product Engineering Head leading delivery of CRs/enhancements (CMS mandates, Medicare/Medicaid, Open Enrolment, Predictal™) across Mainframe, Java, Pega, and Informatica. * Built and managed a team of 900+ developers, BAs, testers, and support personnel. * Led employee engagement initiatives (performance management, competency development, ITIL and Client Communication certifications). * Drove operational control and new tool adoption as Head of Technology and Strategic Business Office leading to successful onboarding of 2100+ associates and office expansion in Hyderabad.

Delivery Director at Thryve Digital Health LLP, Jan 2017 - Sep 2020 · 3 yrs 9 mos, Greater Chennai Area, * Spearheaded post-transition growth and stabilization of Enterprise Health Solutions platform. * Joint accountability for KPI Balanced Scorecard * Directed support and maintenance of enterprise IT platforms, implementing best practices to improve efficiency, reducing downtime, monitoring performance, and ensuring compliance with industry standards

Founder at pujastuff.com (unregistered), Oct 2015 - May 2019 · 3 yrs 8 mos, Greater Chennai Area, Founded Pujastuff.com to serve the niche market of Hindu religious events, learning about domain, technology, and business fields, such as content research and development, SEO, website design, vendor partnership, and financials

Associate Director - Projects at Cognizant Technology Solutions, Sep 1995 - Sep 2015 · 20 yrs 1 mo, Greater Chennai Area, * Delivery Partner - Technology BU, Asia Pacific | Jan 2014 to Sep 2015 - Agile development partner for Infocomm Development Authority (technology arm of the Singapore government). - Developed an SGD 10MM business grants portal for the IDA. - Managed projects for Elm (Saudi Arabia) across fixed bid, staff augmentation, subcontract models. * Mobility Delivery Partner | Jan 2013 to Dec 2013 - Delivered mobility projects using Kony and native app development for PepsiCo, WWL, UPS, TAFE, achieving 30% YoY revenue growth. * Presales Support & Delivery Management (Retail Continental Europe) | Jun 2010 to Dec 2012 - Grew revenue from USD 50K to USD 3.5MM within two years. - Supported Salesforce implementation at Office Depot Netherlands and projects for Coop Norway. * Offshore Delivery - Retail (Ace Hardware, Sears, 7-Eleven, Marks & Spencer) | Apr 2002 to May 2010 - Led large-scale transformations and implementations ($10MM legacy modernization, $1.7MM mainframe to AS400 migration). - Managed Level 1 Enterprise Service Desk (40,000+ calls/month). - Managed USD 5MM Invoicing transformation project for 7-Eleven. - Managed M&S foods application support. * Team/Module Leader (RadioShack, IMS Health, Axis, Skyon) | Jan 1998 to Mar 2002 * Developer (Manugistics Inc, USA) | Sep 1995 to Dec 1997

Education

B.E, Computer Science and Engineering, Coimbatore Institute of Technology

Sindhi Model Senior secondary school