Headline

Salesforce Developer || 1X Ranger || 6X Certified ( Agentforce Specialist, Salesforce Administrator, Salesforce Platform Developer I, Salesforce Platform App Builder, Salesforce Data Cloud Consultant, Associate ) ||

About

I am a dedicated and results-driven professional in Salesforce development. With experience as a Salesforce Developer. In my role as a Salesforce Developer, I have demonstrated proficiency in building custom applications and implementing complex business logic using Apex, Visualforce, and Lightning Components. I am adept at Salesforce administration, managing custom and standard objects, ensuring data integrity, and implementing field-level security. My expertise also extends to process automation, where I have utilized tools like Process Builder, Workflow Rules, and Validation Rules to streamline business processes and enhance efficiency. I have a keen eye for data analysis and reporting, having developed insightful reports and dashboards to provide stakeholders with real-time information and actionable insights. Additionally, my experience includes product and price-book management, where I have implemented and customized catalogs and price books to optimize sales processes.

Location

Indore

Work experience

Salesforce Developer at tecusys, Nov 2023 - Present · 2 yrs 8 mos, Indore, Madhya Pradesh, India, Built an interactive inspection document with Visualforce and automated approvals, boosting workflow efficiency by 20%. • Integrated third-party banking systems with secure API callouts, enhancing transaction reliability. • Streamlined student activity management in Salesforce, increasing efficiency by 25%. • Developed portals (Student/Job Applications, Registration) with Aura and Apex, cutting processing time by 30%. • Automated reporting and file extraction, saving 15+ hours monthly using Data Loader CLI. • Configured Salesforce-HubSpot integration for 100% seamless data sync. • Implemented Twilio (communication) and Stripe (payments) via LWC, improving engagement and payment handling. • Delivered HR and project management apps with LWC and Apex, enhancing resource tracking by 40%.

Trainee Salesforce Developer at Wahinnovations, Feb 2023 - Jul 2023 · 6 mos, Indore, Madhya Pradesh, India, • Worked on a case management system using Salesforce Sales and Service Cloud. • Worked on Apex controllers, triggers, Flows, and LWC as per the requirements. • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Formula field, Record Type, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, and Actions. • Experience in data exporting and importing data using Apex Data Loader/Workbench. • Error Handling, and code optimization with governor limits of Salesforce. • Handling client calls in the absence of a manager taking updates and working accordingly.

Salesforce Internship at Webshala, Sep 2022 - Jan 2023 · 5 mos, India, •Developed a Salesforce application for a pet boarding service, allowing pet owners to contact service providers and manage the care of their pets •Created custom objects to store information about pets, owners, and service providers, and established relationships between these objects to support business processes •Configured permissions, workflows, and approval processes to automate tasks and ensure data accuracy •Used Process Builder to automate actions and flows within the application, such as sending notifications or updating records •Created profiles and users, and assigned permissions to control access to data and functionality according to role. •Developed a Salesforce application to manage Student, Parent, School, and Staff information for a school. •Created custom objects to store and organize data, and implemented validation rules to ensure data integrity •Configured field-level security to control access to sensitive information •Wrote Apex triggers to automate actions and enforce business logic •Utilized basic Visualforce and Apex class concepts to customize the application's behavior and appearance •Applied Apex OOP principles and performed DML operations to manipulate data within the application •Used SOQL to retrieve and query data from the database

Customer Service Specialist at TaskUs, Feb 2021 - Feb 2022 · 1 yr 1 mo, Indore, Madhya Pradesh, India, •Proven customer service professional with over 1 year of experience at Coinbase, resolving customer issues through email and Salesforce skill. •Achieved a 98% resolution rate for the 50+ grievances handled daily, while using Confluence as a guide to follow the workflow and chose effectively resolve customer problems. •Demonstrated success in a high-stress, fast-paced environment, with a track record of maintaining a high level of customer satisfaction.

Customer Service Representative at Teleperformance, Jul 2019 - Feb 2021 · 1 yr 8 mos, India, •Led a team of 20+ employees for Flipkart wherein distributed and assured the achievement of targets •Tracked customer satisfaction rate(CSAT), Perfect contact delivery rate and resolution rate for 600+ customers •Briefed 20+ employees on hygiene maintenance at workplace for 3 months •Served at senior escalation desk for 4 months •Appreciated to ensure the least attrition rate for the team in whole org.

Education

Bachelor's degree, Ba, Madhya Pradesh Bhoj (Open) University