ramanand ram
Student at Delhi University
Greater Delhi Area
9+ years of work experience
Feb 20265 mosPresent
Delhi, India
Nov 20205 yrs 4 mosFeb 2026
Performed diagnostics tests using specialized tools such as multimeters, signal level meters, and oscilloscopes. Connected wires and cables to terminals and completed necessary paperwork for each work order. Created network diagrams for new and existing networks. Provided on-site support for customer inquiries and requests. Resolved customer issues quickly and efficiently while always maintaining a professional attitude. Resolved customer complaints quickly and efficiently while maintaining excellent customer service skills. Conducted optical loss measurements on each splice or connector to ensure performance requirements were met. Identified potential safety hazards associated with fiber optic installations.
Sep 20205 yrs 6 mosFeb 2026
Delhi, India
Jul 20172 yrs 3 mosSep 2019
Implemented automated processes for alerting and notification of faults. Investigated complex problems related to network or application faults. Coordinated with other teams to ensure timely resolution of incidents. Diagnosed and resolved complex network problems. Recommended solutions for improving fault detection, isolation, and correction processes. Performed root cause analysis to determine underlying causes of faults. Provided technical support for fault management operations. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mar 201611 mosJan 2017
Generated engineering documentation and oversaw design projects. Generated technical reports for customers. Finished projects on time and within budget. Provided support during the installation, maintenance, repair, and calibration of equipment. Assisted in troubleshooting issues related to product design or manufacturing processes. Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor's degree, Art/Art Studies, General
Delhi University
20223 yrs2025
crrit kanjhawal
20143 yrs2017
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