---
title: "Ram Goyal - Senior Software Engineering Manager in Bengaluru | Tal"
description: "Meet Ram Goyal, Transforming CX using AI | Deflection | Knowledge Management | Enterprise Search based in Bengaluru. AI stack includes aistudio, langchain, and notion."
image: "https://tal.club/meet/ram-goyal/share-image"
---

# Ram Goyal on Tal

## Headline

Transforming CX using AI \| Deflection \| Knowledge Management \| Enterprise Search

## About

CX AI Strategy; Azure AI; Salesforce; Knowledge management

## Location

Bengaluru

## AI stack

aistudio

langchain

notion

openai

## Work experience

Senior Software Engineering Manager at Cohesity, Oct 2025 \- Present · 8 mos, Bengaluru, Karnataka, India

Manager \- Software Engineering at Cohesity, Oct 2023 \- Oct 2025 · 2 yrs 1 mo, Bangalore Urban, Karnataka, India

Knowledge Program Manager at Cohesity, Apr 2021 \- Nov 2023 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Conversational AI\-Bot \- Complete ownership of rolling out the Conversational AI Chatbot on the Support portal, internal salesforce, and product UI\. \- Identify and build workflows for the bot such as most common queries by the customers; case creation; view tickets and updates to the Salesforce environment\. \- Assign tasks to the team that will be working on optimizing/ implementing the bot\. \- Manage the project timelines and communicate to the leadership on a weekly basis\. \- Break down large complex tasks and assign them to the team\. \- Create discovery, UAT, and rollout plans for the projects \- Create reports on the effectiveness of the system\. \- Create reports and processes for continuous improvement of the project\. \- Get customer feedback and internal feedback to incorporate in the product\. \- Create a roadmap for the support bot and identify and get exec approval for the workflows where it can be incorporated\. For example, product\-UI; Support portal; Internal Salesforce; Slack Support Portal Revamp: \- Manage team, budget, and timelines of the support portal project \- Identify the workflows that need to be optimized and revamped\. \- Identify and integrate Google Tag Manager tags for analytics to track user behavior\. \- Manage timelines with Salesforce development and UX team\. Knowledge Management People, Tools, and Processes: \- Build and groom a team of knowledge analysts and assign tasks to them\. \- Build processes to get work in the form of JIRA tickets from ENG/ Support teams and ad\-hoc requests\. \- Build and rollout process to address feedback from internal users/ customers in Salesforce\. \- Build and rollout processes for creating/ managing/ publishing knowledge base articles\. \- Build tools to sync knowledge base articles from Salesforce to Confluence and partner portals\. \- Build a process to create deflectable knowledge base articles from the search data\. \- Build dashboards on the KPIs of the knowledge team in Salesforce and Tableau\.

Senior Technical Writer at Synopsys Inc, Aug 2020 \- Mar 2021 · 8 mos, Bengaluru, Karnataka, India

Technical Writer at Alpahserve technologies, Apr 2017 \- Aug 2020 · 3 yrs 5 mos, Bangalore

Knowledge Experience Quality Analyst\. at VMware, Jan 2016 \- Aug 2016 · 8 mos, Bangalore

Java\-TW at Oracle, Jun 2012 \- Sep 2015 · 3 yrs 4 mos, Bangalore

## Education

Bachelor of Technology \(B\.Tech\.\), Computer Science, Vellore Institute of Technology

B\.tech, CSE, Vellore Institute of Technology

[View the original profile](https://tal.club/meet/ram-goyal)

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