Headline

Operations & Customer Service expert | Process Optimization | Client Success | Support Legal & Debt Recovery Functions | Assist Regulatory Compliance | Drive Smooth Operations

About

I am a results-oriented operations professional with experience streamlining processes, enhancing client satisfaction, and driving efficiency through technology. Skilled in training teams and clients for effective product use, I simplify complex legal concepts to improve engagement. Committed to operational excellence, resource management, and continuous process improvement, I contribute to achieving business objectives. I thrive in dynamic environments and enjoy collaborating across functions to deliver impactful results. I am eager to grow my expertise and seek opportunities to leverage my skills in a forward-thinking organization focused on innovation and measurable growth.

Location

Noida

Work experience

Manager – Legal & Compliance Operations at Legodesk, Apr 2025 - Present · 1 yr 3 mos, Noida, Uttar Pradesh, India, Compliance & Legal Operations professional with experience in audit coordination, client recovery portfolio management, and team leadership.

Dispute Resolution Manager at Legodesk, Oct 2023 - Mar 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, Experienced in client management, legal operations, and cross-functional collaboration, with a track record of working with leading clients like Cred and Finable. Skilled in streamlining processes, analyzing legal data for business insights, and enhancing product usability through training and feedback integration. Adept at managing dispute resolution, legal documentation, and compliance, while supporting operational efficiency and team onboarding.

Senior Associate at BYJU'S, Nov 2019 - Nov 2023 · 4 yrs 1 mo, Bangalore Urban, Karnataka, India, Worked at an EdTech company delivering learning solutions, supporting daily operations and resource optimization. Verified loan applications for compliance and accuracy, and collaborated with cross-functional teams to streamline workflows. Led training sessions and product demos to onboard new hires and upskill internal teams, contributing to improved efficiency and client satisfaction.

Education

Master of Business Administration - MBA, HR & Finance, Swami Vivekananda Subharti University, Meerut

Bachelor's in Commerce, Accounting and Finance, Himachal Pradesh University