Rakshit Lodha profile photo 1 on Tal

Rakshit Lodha

Product @Paytm Money | Ex: ET Money, INDmoney | AI & WealthTech

Gurugram

8+ years of work experience

Paytm Money
Jul 20262 mosPresent

Bengaluru, Karnataka, India

Working on AI agents & improving overall app experience
ET Money
Dec 20223 yrs 8 mosJul 2026

• Built and scaled a customer support AI agent which helped reduced monthly tickets from 19,000 to 9,000, a 55% reduction, and improved CSAT by 30%. Designed intent classification, 100+ resolution workflows, and an eval pipeline for empathy, answer quality, policy compliance, and regression testing using LLM-as-judge method. Worked with a team of 2 backend engineers and 1 part time front end and design resource • Built ET Money private an exclusive offering to our HNI customers, built the entire 2 sided platform from scratch contributing 12% of SIP book and 10% of gross sales within 4 months. • Built Loan Against Mutual Funds from 0-to-1; scaled to ₹250Cr in disbursals in 12 months, contributing 15% of monthly revenue while preserving mutual fund AUM. • Led 0-to-1 development and scaling of ET Money Earn to ₹300Cr AUM • Led the 1 to 10 journey of term and health insurance and scaled that business 2X from 1Cr to 2Cr in 12 months. • Across most of my projects I worked with large engineering teams (15 on average) and 1/2 designers.
Times Internet
Dec 20221 yr 2 mosJan 2024

Gurugram, Haryana, India

INDmoney.com
Dec 20202 yrs 1 moDec 2022

India

This is what I built over here: - Goal planning tool from 0 to 1 and grew it to almost 2 million users. This contributed to 30% of total subscription revenue and almost Rs. 1.5Cr in insurance sales. - IND Health Super Top Up enhancements + enabling parent's journey in it. - Built the health & life insurance parsers grounds up and grew the number of people tracking Insurance by 3X in 3 months.
LearnApp
Nov 20182 yrs 2 mosDec 2020

Greater Bengaluru Area

Joined as the 7th employee as a generalist in my 2nd year of college. From there built the live class business and the entire investing catalog from 0 to 1 which contributed to almost 40% of subscription revenue and built a telegram community with almost 5K active members. Apart from this I worked with multiple AMCs to build custom content which contributed to Rs. 10 lakhs of MRR, which sounds low but for a 0 to 1 seed funded startup at that time was a lot.
GitHub
@Rakshit-Lodha

Rakshit’s AI Stack

antigravity
antigravity
codex
codex
claudecode
claudecode

Education

SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

Executive MBA

SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

20252 yrs2027
Christ University, Bangalore

Bachelor of Business Administration - BBA, Finance and International Business

Christ University, Bangalore

20173 yrs2020

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Headline

Product @Paytm Money | Ex: ET Money, INDmoney | AI & WealthTech

About

I build products which people actually love (and use)

Location

Gurugram

AI stack

antigravity

codex

claudecode

Work experience

Senior Product Manager at Paytm Money, Jul 2026 - Present · 2 mos, Bengaluru, Karnataka, India, Working on AI agents & improving overall app experience

Product Manager at ET Money, Dec 2022 - Jul 2026 · 3 yrs 8 mos, • Built and scaled a customer support AI agent which helped reduced monthly tickets from 19,000 to 9,000, a 55% reduction, and improved CSAT by 30%. Designed intent classification, 100+ resolution workflows, and an eval pipeline for empathy, answer quality, policy compliance, and regression testing using LLM-as-judge method. Worked with a team of 2 backend engineers and 1 part time front end and design resource • Built ET Money private an exclusive offering to our HNI customers, built the entire 2 sided platform from scratch contributing 12% of SIP book and 10% of gross sales within 4 months. • Built Loan Against Mutual Funds from 0-to-1; scaled to ₹250Cr in disbursals in 12 months, contributing 15% of monthly revenue while preserving mutual fund AUM. • Led 0-to-1 development and scaling of ET Money Earn to ₹300Cr AUM • Led the 1 to 10 journey of term and health insurance and scaled that business 2X from 1Cr to 2Cr in 12 months. • Across most of my projects I worked with large engineering teams (15 on average) and 1/2 designers.

Product Manager at Times Internet, Dec 2022 - Jan 2024 · 1 yr 2 mos, Gurugram, Haryana, India

Associate Product Manager at INDmoney.com, Dec 2020 - Dec 2022 · 2 yrs 1 mo, India, This is what I built over here: - Goal planning tool from 0 to 1 and grew it to almost 2 million users. This contributed to 30% of total subscription revenue and almost Rs. 1.5Cr in insurance sales. - IND Health Super Top Up enhancements + enabling parent's journey in it. - Built the health & life insurance parsers grounds up and grew the number of people tracking Insurance by 3X in 3 months.

Core Team at LearnApp, Nov 2018 - Dec 2020 · 2 yrs 2 mos, Greater Bengaluru Area, Joined as the 7th employee as a generalist in my 2nd year of college. From there built the live class business and the entire investing catalog from 0 to 1 which contributed to almost 40% of subscription revenue and built a telegram community with almost 5K active members. Apart from this I worked with multiple AMCs to build custom content which contributed to Rs. 10 lakhs of MRR, which sounds low but for a 0 to 1 seed funded startup at that time was a lot.

Education

Executive MBA, SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

Bachelor of Business Administration - BBA, Finance and International Business, Christ University, Bangalore

Public links

github: https://github.com/Rakshit-Lodha