Headline

Application Tech Support Practitioner at Accenture

About

MCA graduate with a CGPA of 8.8 and hands-on experience in application technical support, frontend development, and Android application development. Currently working as an Application Tech Support Practitioner, providing L1 technical support through voice calls and email, managing account-related issues, creating and updating ServiceNow tickets, troubleshooting user-reported problems, and escalating unresolved incidents to L2/L3 teams while meeting SLA requirements. Alongside technical support, I develop responsive websites and Android applications using HTML, CSS, JavaScript, Kotlin, and Firebase. I have experience with debugging, testing, deployment, maintenance, and publishing Android applications on Google Play. I am interested in opportunities related to Application Support, Technical Support, Frontend Development, Android Development, and Software Development. Technical Skills: JavaScript, HTML, CSS, Kotlin, Python, Firebase, SQL, ServiceNow, Android Development, Web Development, Troubleshooting, Incident Management, and SLA Management.

Location

Mandya

AI stack

claude code

claude

deepseek

gemini

meta

openai

Work experience

Application Tech Support Practitioner ( Contractor) at Accenture, Apr 2026 - Present · 6 mos, Bengaluru, Karnataka, India, Working as an Application Tech Support Practitioner at Accenture through Crown Solution, providing L1 technical support through voice calls and email. Manage account-related issues, including login, password, and user access requests. Create, update, and manage incident and service request tickets using ServiceNow. Troubleshoot user-reported issues and escalate unresolved incidents to L2/L3 support teams. Ensure timely ticket resolution while meeting SLA requirements.

Independent Software Developer at Self-Employed, Feb 2025 - Present · 1 yr 8 mos, Krishnarajpet, Karnataka, India, Develop custom web and Android applications based on project requirements. Build responsive websites using HTML, CSS, and JavaScript. Develop applications using JavaScript, Kotlin, and Firebase. Work across the full application lifecycle, including development, debugging, testing, deployment, and maintenance. Develop and publish Android applications on Google Play.

Frontend Developer Intern at techCentrix, Nov 2024 - Jan 2025 · 3 mos, Mysore, Karnataka, India, Developed responsive web applications using HTML, CSS, and JavaScript. Built reusable UI components and improved website responsiveness. Collaborated with team members during development and testing. Participated in debugging and improving application usability.

Guest Service Representative at Domino's, Jun 2022 - Feb 2024 · 1 yr 9 mos, Mysore, Karnataka, India, Provided customer service in a fast-paced environment. Coordinated daily operations while maintaining service quality. Handled customer concerns and supported smooth daily workflow. Developed strong communication and teamwork skills.

Education

Master of Computer Applications - MCA, Computer Programming, Specific Applications, CAUVERY INSTITUTE OF TECHNOLOGY

Bachelor of Computer Applications, Computer Programming, Specific Applications, BGS First Grade College,Mysore