Headline

Principal PM at Microsoft

About

With ~20 years of experience across the e-commerce and technology sectors, from high-growth startups to global leaders like Microsoft, I focus on transforming customer pain points into intuitive solutions that deliver tangible value to both the user and the organization.

Location

Bengaluru

AI stack

cursor

gemini

kiro

Work experience

Principal PM at Microsoft, Oct 2021 - Present · 4 yrs 11 mos, At Microsoft I lead AI-driven consumer engagement initiatives for Copilot, enhancing user interaction through innovative solutions. • Develop RAG-based semantic search solutions and automate evaluation pipelines for performance evaluations of various LLM models. Previously launched Azure-based carbon footprint computation service, driving multi-million-dollar collaborations in sustainability. Led ISV partnerships to enhance Microsoft’s cloud capabilities in capital markets, significantly impacting business growth.

Product Lead at Myntra Jabong, May 2018 - Oct 2021 · 3 yrs 6 mos, At Myntra, I led finance product development, ensuring audit readiness and optimizing accounting/reporting systems to streamline operations. Under my leadership we started the Trust & Safety charter to minimize fraud and abuse-related losses resulting in multi-crore bottom line impact. Prior to that I led the Customer Experience initiatives harnessed data science to enhance sentiment analysis and QA monitoring for customer interactions.

Senior Product Manager at Ola (ANI Technologies Pvt Ltd), Dec 2014 - Nov 2017 · 3 yrs, At Ola, I focused on improving driver engagement and retention, reducing cancellations through app experience enhancements. My contributions in supply payment systems led to increased transparency and a significant reduction in operational costs and partner queries. Additionally, I developed a scalable accounting system that streamlined financial operations across Ola’s business verticals.

Product Manager at redBus, Aug 2011 - Nov 2014 · 3 yrs 4 mos, Bengaluru Area, India, At Redbus, I automated payments and financial reconciliation, eliminating billing inefficiencies for bus operators. I successfully integrated an enterprise financial ERP system, enabling tenfold scalability.

Senior Software Engineer at OnMobile Asia Pacific Ltd., Dec 2006 - Feb 2011 · 4 yrs 3 mos, At OnMobile, I managed a team of engineers, overseeing SDLC for IVR-based ticketing applications. I scaled movie ticketing services from six theaters to 84 across 14 cities while optimizing bill payment systems for vendor integration.

Education

Bachelor's degree, Mechanical Engineering, Indian Institute of Technology, Guwahati