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Rakesh Ranjan

Vice President, Products

Mountain View

14+ years of work experience

Glance
Apr 20188 yrs 5 mosPresent

San Francisco Bay Area

Building the future of Shopping on TVs
Zeta India
Mar 20162 yrs 1 moMar 2018

CommonFloor.com
Sep 20141 yr 7 mosMar 2016

Greater Bengaluru Area

1. Product Manager in charge of Mobile and PC web for all 'Seeker' (Buy side customer) products. 2. Product Owner of the backend of all property search products. 3. In charge of Search & Discovery and responsible for seeker engagement, stickiness, retention, growth and other business metrics.
People Interactive
Jul 20131 yr 3 mosSep 2014

Mumbai

1. Responsible for the complete overhaul of the existing help-desk for customer support with the end goal to 'wow'​ the customers by institutionalizing process and technology changes. Was instrumental in introducing CSAT as the key metric for the company. 2. Conceptualized and implemented elegant rules and algorithms to prevent Fraud and Misuse on the platform, thereby building a self-evolving, intelligent and safer platform. Also came up with profile 'Trust score' which would be used in match-making algorithm, to drive customer confidence in the platform. 3. Responsible for raising the bar on quality and authenticity of profiles by devising strategies to identify and boost relevant business metrics, thereby leading to a positive network effect. 4. Championed the cause of User Privacy and developed comprehensive privacy settings and robust redressal mechanisms for the end customers. 5. Worked closely with the customer support teams and designed and implemented a robust framework for automated and manual screening of Profiles, thereby reducing the SLAs by over 75%.
MakeMyTrip.com
Apr 20121 yr 1 moApr 2013

Gurugram, Haryana, India

1. Product Manager in charge of a web based innovative product, "RoutePlanner"​ ( Winner of 'Travel Innovation Summit Award'​ in the B2C category by PhoCusWright, USA.) that solves the Multi Modal transport problem for the end user and responsible for revenue, profit and loss, transaction numbers, conversions and traffic. Details on http://www.makemytrip.com/routeplanner 2. Launched new products on Mobile site and Apps and driving the business to grow awareness of mobile offerings and meet transactions and revenue targets. 3. Launched a SMS service @mmt that provides DIY solutions to users for travel services by sending a mere SMS. Helps the company reduce "call drivers"​ and gives users a whole new channel of 24/7 information. Details on http://www.makemytrip.com/sms

Education

PGDM, Marketing, IT

FORE School of Management

20102 yrs2012

I.C.S.E, I.Sc, Science

St.Xavier's School, Sahibganj

198914 yrs2003

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Headline

Vice President, Products

About

Over 15 years of experience as a consumer Product manager in Internet and Mobile space @ India’s leading Product companies & early stage start-ups.

Location

Mountain View

Work experience

Vice President of Products at Glance, Apr 2018 - Present · 8 yrs 5 mos, San Francisco Bay Area, Building the future of Shopping on TVs

Senior Product Manager at Zeta India, Mar 2016 - Mar 2018 · 2 yrs 1 mo

Senior Product Manager - Mobility at CommonFloor.com, Sep 2014 - Mar 2016 · 1 yr 7 mos, Greater Bengaluru Area, 1. Product Manager in charge of Mobile and PC web for all 'Seeker' (Buy side customer) products. 2. Product Owner of the backend of all property search products. 3. In charge of Search & Discovery and responsible for seeker engagement, stickiness, retention, growth and other business metrics.

Product Manager at People Interactive, Jul 2013 - Sep 2014 · 1 yr 3 mos, Mumbai, 1. Responsible for the complete overhaul of the existing help-desk for customer support with the end goal to 'wow'​ the customers by institutionalizing process and technology changes. Was instrumental in introducing CSAT as the key metric for the company. 2. Conceptualized and implemented elegant rules and algorithms to prevent Fraud and Misuse on the platform, thereby building a self-evolving, intelligent and safer platform. Also came up with profile 'Trust score' which would be used in match-making algorithm, to drive customer confidence in the platform. 3. Responsible for raising the bar on quality and authenticity of profiles by devising strategies to identify and boost relevant business metrics, thereby leading to a positive network effect. 4. Championed the cause of User Privacy and developed comprehensive privacy settings and robust redressal mechanisms for the end customers. 5. Worked closely with the customer support teams and designed and implemented a robust framework for automated and manual screening of Profiles, thereby reducing the SLAs by over 75%.

Product Manager, Online Products: Innovation at MakeMyTrip.com, Apr 2012 - Apr 2013 · 1 yr 1 mo, Gurugram, Haryana, India, 1. Product Manager in charge of a web based innovative product, "RoutePlanner"​ ( Winner of 'Travel Innovation Summit Award'​ in the B2C category by PhoCusWright, USA.) that solves the Multi Modal transport problem for the end user and responsible for revenue, profit and loss, transaction numbers, conversions and traffic. Details on http://www.makemytrip.com/routeplanner 2. Launched new products on Mobile site and Apps and driving the business to grow awareness of mobile offerings and meet transactions and revenue targets. 3. Launched a SMS service @mmt that provides DIY solutions to users for travel services by sending a mere SMS. Helps the company reduce "call drivers"​ and gives users a whole new channel of 24/7 information. Details on http://www.makemytrip.com/sms

Education

PGDM, Marketing, IT, FORE School of Management

I.C.S.E, I.Sc, Science, St.Xavier's School, Sahibganj