---
title: "Rakesh Gowda - Operations - Logistics & Vendor Management in Greater Bengaluru Area | Tal"
description: "Meet Rakesh Gowda, Operations | Logistics & Vendor Management | Customer Success | Process Excellence | Supply Chain Operations | 11+ Years | Driving Scale, Automation & Cost Optimization based in Greater Bengaluru Area. AI stack includes Browser Use, ChatGPT, and ChatGPT Images."
image: "https://tal.club/meet/rakesh-gowda-vl/share-image"
---

# Rakesh Gowda on Tal

## Headline

Operations \| Logistics & Vendor Management \| Customer Success \| Process Excellence \| Supply Chain Operations \| 11\+ Years \| Driving Scale, Automation & Cost Optimization

## About

Operations professional with 11\+ years of experience in Customer Success, Logistics Operations, Vendor Management, and Supply Chain across high\-growth organizations\. Experienced in managing large\-scale operations, leading cross\-functional initiatives, improving customer experience, and driving process excellence through data\-driven decision\-making\. Currently responsible for logistics operations, vendor performance, dispute management, SLA governance, and process improvement\. I have successfully collaborated with multiple courier partners and internal stakeholders to streamline operations, improve delivery performance, reduce operational costs, and build scalable processes\. My experience includes: • Logistics Operations • Vendor & Partner Management • Customer Success • Supply Chain Operations • Process Improvement • Operational Excellence • SLA & KPI Management • Cross\-functional Stakeholder Management • Root Cause Analysis • Automation & AI\-driven Operations • Escalation Management • Performance Analytics Key achievements include delivering process improvements that generated multi\-crore operational savings, managing high\-volume logistics operations, improving operational efficiency, and building scalable frameworks for sustainable business growth\. I am passionate about solving operational challenges, leveraging technology to improve processes, and building high\-performing operational ecosystems\. Open to leadership opportunities in Operations, Logistics, Supply Chain, Vendor Management, and Process Excellence\.

## Location

Greater Bengaluru Area

## AI stack

Browser Use

ChatGPT

ChatGPT Images

## Work experience

Operations \- Logistics & Vendor Management at CRED, Jun 2023 \- Present · 3 yrs 5 mos, Bengaluru, Karnataka, India, • Manage end\-to\-end logistics operations across multiple courier partners and aggregators\. • Own vendor performance, SLA governance, dispute resolution, and operational escalations\. • Drive cross\-functional collaboration with Product, Customer Support, Finance, Engineering, and external logistics partners\. • Analyze operational metrics and identify improvement opportunities using data\-driven insights\. • Build scalable operational processes to improve customer experience and reduce operational costs\. • Lead vendor governance through performance reviews, RCA discussions, KPI tracking, and continuous improvement initiatives\. • Manage weight disputes, logistics reconciliations, fraud investigations, delivery performance, and exception handling\. • Work closely with automation and AI initiatives to improve operational efficiency and reduce manual effort\. Key Achievements • Managed logistics operations handling monthly forward shipments and more than return shipments\. • Successfully managed multiple logistics partners and support vendors while maintaining service quality and SLA adherence\. • Delivered process improvements resulting in operational cost savings\. • Improved operational efficiency by implementing scalable workflows and automation initiatives\. • Reduced customer\-impacting issues through proactive vendor governance and structured escalation management\.

CRED E\-commerce Store Reward Operations at CRED, Nov 2020 \- Jun 2023 · 2 yrs 8 mos, Bengaluru, Karnataka, India

Customer Success Operations at CRED, Mar 2019 \- Oct 2020 · 1 yr 8 mos, Bengaluru, Karnataka, India, \* Resolved complex customer escalations\. \* Improved customer satisfaction through timely issue resolution\. \* Worked with Product and Operations teams to eliminate recurring customer issues\. \* Performed RCA and drove process improvements\. \* Supported quality initiatives and operational excellence\.

Bussiness Operations and Customer Success at Finly\.io, Aug 2018 \- Mar 2019 · 8 mos, Bengaluru, Karnataka, India, \- Joined Finly during its early growth stage and managed multiple client accounts across financial product lines\. \- Set up customized dashboards tailored to client requirements and conducted product training and onboarding\. \- Handled end\-to\-end issue resolution, monthly invoicing, and client support\. \- Collaborated closely with the engineering team to scope and implement product customizations\. \- Managed due diligence processes, coordinated with external auditors, and oversaw financial operations, including employee salary processing\. \- Led procurement and integration of financial cards with the system, ensuring smooth implementation\. \- Responsible for KYC verification and closure of agreements with clients and partners\.

Team Lead \- Client Services at Solutions Infini, Oct 2017 \- Aug 2018 · 11 mos, Bengaluru Area, India, \- Provide solutions engineering support by identifying and resolving complex technical issues\. \- Act as the Technical Account Manager and primary point of contact for all ongoing integrations with premium clients\. \- Conduct detailed product demonstrations to clients, driving cross\-sell and upsell opportunities\. \- Collaborate closely with the Sales team to support future projections and upcoming client projects\. \- Lead Customer Success Management efforts with a proactive approach, especially for key clients\. \- Manage end\-to\-end technical integration projects, ensuring timely delivery and alignment across teams\. \- Take ownership of both existing and new client projects, ensuring successful implementation and client satisfaction\. \- Serve as a liaison between internal teams \(Tech, Product, Sales\) and external stakeholders to ensure clear communication and alignment\. \- Ensure project timelines are met and that all stakeholders are consistently updated and aligned\. \- Maintain and regularly update a project tracker for visibility across teams\. \- Create and manage a knowledge base for both internal and client\-facing teams to improve efficiency and reduce dependencies\.

Senior Client Services Specialist at Solutions Infini, Oct 2015 \- Oct 2017 · 2 yrs 1 mo, Bangalore, \- Proficient in Microsoft Excel, Word, and PowerPoint for data handling, reporting, and presentations\. \- Prepare and deliver professional presentations for internal stakeholders and client\-facing meetings\. \- Conduct agent performance audits and reviews to support continuous team improvement\. \- Support team management efforts by mentoring peers and coordinating day\-to\-day client service operations\. \- Deliver product training to team members and clients, ensuring a strong understanding of features and workflows\. \- Utilize flow builder tools to map customer use cases and analyze data to identify opportunities for process improvement\. \- Experience with API testing and collection using Postman for client integration and troubleshooting\. \- Create and maintain run\-books for operations, outlining potential solutions and improvement strategies for recurring issues\. \- Lead and contribute to special projects, both internal initiatives and external client implementations\. \- Collaborate with third\-party service providers to enhance client service offerings and streamline operations\. \- Assist in volume and sales forecasting to support strategic planning and resource allocation\. \- Manage client escalations effectively by ensuring timely communication, resolution, and follow\-up\.

Technical Support Specialist at Mphasis, Jul 2015 \- Sep 2015 · 3 mos

## Education

Bachelor of engineering, Computer Science and Engineering, BGS Institute of Technology \- India

[View the original profile](https://tal.club/meet/rakesh-gowda-vl)

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