Raju Thakur profile photo 1 on Tal

Raju Thakur

OSINT Analyst | Trust & Safety Specialist | Data Verification Professional | Content Moderator | Hindi Transcription Specialist

Bokaro Steel City

13+ years of work experience

HSPLUS
Mar 20242 yrs 3 mosMay 2026

Remote

• Managed high-volume Facebook comments. • Removed spam and policy violations. • Used Swat.io to streamline moderation workflows.
First responder
Nov 201310 yrs 5 mosMar 2024

• Analyzed large volumes of information to extract critical intelligence data for strategic decision-making. • Conducted verification, documentation, and reporting with a focus on high accuracy and detail. • Maintained detailed records and identified patterns from diverse data sources to enhance intelligence insights.
Mar 20154 yrs 3 mosMay 2019

Remote

• Managed multichannel customer inquiries through live chat, email, and ticketing systems, consistently exceeding CSAT metrics. • Oversaw e-commerce operations, including order fulfillment and real-time returns on the Shopify platform. • Conducted quality audits of customer interactions, establishing best practices for communication. • Analyzed user feedback data to identify software bugs and collaborated with technical teams for resolutions.
Sparrow Softech Pvt. Ltd.
Aug 20121 yr 3 mosOct 2013

Ranchi, Jharkhand, India

Handled international client communication.

Education

Annamalai university

Bachelor's degree, Computer Engineering

Annamalai university

20084 yrs2012
dav public school

Class 10

dav public school

Join Raju and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Raju Thakur on Tal

Headline

OSINT Analyst | Trust & Safety Specialist | Data Verification Professional | Content Moderator | Hindi Transcription Specialist

About

OSINT Analyst and Data Verification Professional with 11+ years of experience in information research, emergency incident verification, audio analysis, content moderation, customer support, and quality assurance. Experienced in analyzing large volumes of information, verifying addresses and incident details, maintaining accurate CRM documentation, moderating online communities, and supporting high-quality operational workflows. Additional experience includes customer support, Shopify-based order management, Hindi audio transcription, content review, and training/mentoring analysts in remote work environments. Interested in opportunities related to OSINT, Trust & Safety, Content Moderation, AI Data Training, Research Analysis, Data Verification, and Remote Operations.

Location

Bokaro Steel City

Work experience

Moderator at HSPLUS, Mar 2024 - May 2026 · 2 yrs 3 mos, Remote, • Managed high-volume Facebook comments. • Removed spam and policy violations. • Used Swat.io to streamline moderation workflows.

OSINT Analyst at First responder, Nov 2013 - Mar 2024 · 10 yrs 5 mos, • Analyzed large volumes of information to extract critical intelligence data for strategic decision-making. • Conducted verification, documentation, and reporting with a focus on high accuracy and detail. • Maintained detailed records and identified patterns from diverse data sources to enhance intelligence insights.

Customer Support Executive at Cleverclad, Mar 2015 - May 2019 · 4 yrs 3 mos, Remote, • Managed multichannel customer inquiries through live chat, email, and ticketing systems, consistently exceeding CSAT metrics. • Oversaw e-commerce operations, including order fulfillment and real-time returns on the Shopify platform. • Conducted quality audits of customer interactions, establishing best practices for communication. • Analyzed user feedback data to identify software bugs and collaborated with technical teams for resolutions.

Caller at Sparrow Softech Pvt. Ltd., Aug 2012 - Oct 2013 · 1 yr 3 mos, Ranchi, Jharkhand, India, Handled international client communication.

Education

Bachelor's degree, Computer Engineering, Annamalai university

Class 10, dav public school