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RAJKUMAR VARMA

Customer Service Officer at Lester Infoservices.

Kalyan

8+ years of work experience

Lester Infoservices.
- NowPresent

Lester Infoservices.
Mar 20197 yrs 4 mosPresent

Manage outbound calls to promote products and support customer retention. Conduct backend quality checks ensuring data accuracy and compliance. Resolve escalations efficiently, achieving a 98% first-contact resolution rate. Collaborate with team leads to identify process gaps and recommend improvements. Consistently exceed daily productivity and quality KPIs.
Cloudstrats Technology Pvt. Ltd.
Oct 20147 mosApr 2015

Delivered technical support for hardware and software-related issues. Supported sales activities and provided product demonstrations. Assisted customers in selecting the best IT solutions, contributing to a 15% sales growth.
Reliance BPO Pvt. Ltd.
Jan 20124 mosApr 2012

Handled inbound and outbound customer calls for telecom services. Achieved top 10% sales performance ranking through upselling and cross-selling. Ensured high customer satisfaction through clear communication and problem resolution.

Education

Mumbai university

Bachelor of Commerce

Mumbai university

20112011
ITSource Technologies Limited

Diploma in Computer Hardware

ITSource Technologies Limited

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Headline

Customer Service Officer at Lester Infoservices.

About

Dedicated Customer Service Professional with 7+ years of experience in customer support, sales operations, and technical troubleshooting across BPO and IT-enabled services. Skilled in CRM systems, issue resolution, outbound sales, and backend operations. Known for achieving high customer satisfaction, strong communication, and a proactive problem-solving approach. Passionate about improving processes, delivering results, and supporting business growth.

Location

Kalyan

Work experience

Customer Service Officer at Lester Infoservices.

Customer Support Officer at Lester Infoservices., Mar 2019 - Present · 7 yrs 4 mos, Manage outbound calls to promote products and support customer retention. Conduct backend quality checks ensuring data accuracy and compliance. Resolve escalations efficiently, achieving a 98% first-contact resolution rate. Collaborate with team leads to identify process gaps and recommend improvements. Consistently exceed daily productivity and quality KPIs.

Sales Engineer at Cloudstrats Technology Pvt. Ltd., Oct 2014 - Apr 2015 · 7 mos, Delivered technical support for hardware and software-related issues. Supported sales activities and provided product demonstrations. Assisted customers in selecting the best IT solutions, contributing to a 15% sales growth.

Customer Support Executive at Reliance BPO Pvt. Ltd., Jan 2012 - Apr 2012 · 4 mos, Handled inbound and outbound customer calls for telecom services. Achieved top 10% sales performance ranking through upselling and cross-selling. Ensured high customer satisfaction through clear communication and problem resolution.

Education

Bachelor of Commerce, Mumbai university

Diploma in Computer Hardware, ITSource Technologies Limited