Rajkiran Shetty profile photo 1 on Tal

Rajkiran Shetty

Customer Success | Driving Retention, Product Adoption & New Initiatives (0→1) | Fintech

Bengaluru

10+ years of work experience

Snapmint
Jul 20242 yrs 3 mosPresent

• Led new initiatives and customer success with a mandate to deliver measurable business impact through new products, features, and channels. • Took the Snapmint Offline Channel from concept to PMF, establishing it into a scalable new business line, and continuing to drive its growth and execution. • Designed and executed offline channel pilots, GTM strategy, solutioning and implementation, and success metrics, enabling structured onboarding and faster merchant adoption. • Mentored and coached the CSM team, driving growth and retention, improving account planning quality, stakeholder communication, and execution discipline across key merchants. • Built and implemented CS playbooks, SOPs, and success frameworks, improving consistency, reducing operational ambiguity, and enabling scalable execution across new initiatives.
Snapmint
May 20231 yr 2 mosJun 2024

Bengaluru, Karnataka, India

• Led CSMs and Support Executives while owning high-impact merchant accounts. • Drove measurable improvements across conversion rates, AOV, and COD/RTO through data-driven insights and targeted recommendations. • Led executive-level QBRs/MBRs, driving retention outcomes, expansion discussions, and actionable product roadmap inputs.
Snapmint
Apr 20221 yr 1 moApr 2023

Bengaluru, Karnataka, India

• Served as an early Customer Success Manager, helping establish core CS processes, engagement models, and operating cadence. • Owned strategic merchant accounts contributing to a significant share of overall GMV, driving retention and Snapmint wallet share growth.
MyShubhLife
Aug 20219 mosApr 2022

Bengaluru, Karnataka, India

MyShubhLife
Nov 20199 mosJul 2020

Greater Bengaluru Area

• Revived dormant accounts, driving ~20% increase in overall loan disbursals through improved engagement and account strategy. • Led and managed a team of sales executives, improving lead quality and consistently achieving business targets.
Spectrum Production
May 20181 yr 6 mosOct 2019

Mangaluru, Karnataka, India

Oversaw end-to-end event planning and execution with precision and professionalism, while managing and fostering strong client relationships
Oct 20143 yrs 3 mosDec 2017

Qatar

• Onboarded new principals and suppliers to support major infrastructure and commercial projects in Qatar. • Managed end-to-end product submittals and approvals, ensuring compliance with client and project specifications. • Partnered with project owners and contractors to list principal products on approved vendor lists, contributing to a ~30% increase in project acquisition.

Rajkiran’s AI Stack

claude
claude
openai
openai

Education

Mangalore university

Bachelor's degree, Business Administration, Management and Operations

Mangalore university

20083 yrs2011

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Headline

Customer Success | Driving Retention, Product Adoption & New Initiatives (0→1) | Fintech

About

Customer Success leader experience across fintech and B2B/B2C environments, focused on driving retention, revenue growth, and scalable customer outcomes. Currently leading New Initiatives and Customer Success at Snapmint, where I work at the intersection of customers, product,and scalable growth initiatives. I’ve been part of building Customer Success and Account Management functions from early stages across my previous organizations, defining foundational processes, engagement models, and operating cadence, while owning high-impact partner accounts contributing significantly to overall GMV. Alongside account ownership, I’ve mentored and coached CSMs to improve execution quality, consistency, and stakeholder management, and built CS playbooks and SOPs to institutionalize learnings and enable scalable execution across teams. A key focus of my role is taking new initiatives from concept to scale. I led the Snapmint's Offline Channel from idea to PMF, converting it into a new business line for Snapmint and currently driving its growth in collaboration with senior leadership.

Location

Bengaluru

AI stack

claude

openai

Work experience

Lead- Customer Success & New Initiatives at Snapmint, Jul 2024 - Present · 2 yrs 3 mos, • Led new initiatives and customer success with a mandate to deliver measurable business impact through new products, features, and channels. • Took the Snapmint Offline Channel from concept to PMF, establishing it into a scalable new business line, and continuing to drive its growth and execution. • Designed and executed offline channel pilots, GTM strategy, solutioning and implementation, and success metrics, enabling structured onboarding and faster merchant adoption. • Mentored and coached the CSM team, driving growth and retention, improving account planning quality, stakeholder communication, and execution discipline across key merchants. • Built and implemented CS playbooks, SOPs, and success frameworks, improving consistency, reducing operational ambiguity, and enabling scalable execution across new initiatives.

Senior Customer Success Manager at Snapmint, May 2023 - Jun 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India, • Led CSMs and Support Executives while owning high-impact merchant accounts. • Drove measurable improvements across conversion rates, AOV, and COD/RTO through data-driven insights and targeted recommendations. • Led executive-level QBRs/MBRs, driving retention outcomes, expansion discussions, and actionable product roadmap inputs.

Customer Success Manager at Snapmint, Apr 2022 - Apr 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Served as an early Customer Success Manager, helping establish core CS processes, engagement models, and operating cadence. • Owned strategic merchant accounts contributing to a significant share of overall GMV, driving retention and Snapmint wallet share growth.

Key Account Manager at MyShubhLife, Aug 2021 - Apr 2022 · 9 mos, Bengaluru, Karnataka, India

Key Account Manager at MyShubhLife, Nov 2019 - Jul 2020 · 9 mos, Greater Bengaluru Area, • Revived dormant accounts, driving ~20% increase in overall loan disbursals through improved engagement and account strategy. • Led and managed a team of sales executives, improving lead quality and consistently achieving business targets.

Production Manager at Spectrum Production, May 2018 - Oct 2019 · 1 yr 6 mos, Mangaluru, Karnataka, India, Oversaw end-to-end event planning and execution with precision and professionalism, while managing and fostering strong client relationships

Sales Engineer at Methodic Engineers WLL, Oct 2014 - Dec 2017 · 3 yrs 3 mos, Qatar, • Onboarded new principals and suppliers to support major infrastructure and commercial projects in Qatar. • Managed end-to-end product submittals and approvals, ensuring compliance with client and project specifications. • Partnered with project owners and contractors to list principal products on approved vendor lists, contributing to a ~30% increase in project acquisition.

Education

Bachelor's degree, Business Administration, Management and Operations, Mangalore university