---
title: "Rajesh Sharma - Associate Director Operations in Jaipur | Tal"
description: "Meet Rajesh Sharma, Associate Director Operations at LTM based in Jaipur. AI stack includes claude code and Microsoft Copilot."
image: "https://tal.club/meet/rajesh-sharma-1/share-image"
---

# Rajesh Sharma on Tal

## Headline

Associate Director Operations at LTM

## About

I am an operations leader passionate about building high\-performing organizations, developing future leaders, and transforming customer operations into strategic business functions\. Over the past 15\+ years, I have progressed from frontline customer support to Associate Director, leading global service delivery organizations supporting enterprise customers including Microsoft and Autodesk\. Today I lead approximately 400 professionals through five Operations Managers across multiple geographies, delivering operational excellence for a business portfolio valued at approximately USD 10 million\. My leadership philosophy is simple: Build great leaders\. Great leaders build great teams\. Great teams deliver extraordinary customer experiences\. Throughout my career I’ve focused on measurable business impact: • 9% improvement in Customer Satisfaction \(CSAT\) • 30% reduction in attrition • 25% productivity improvement • 20% operational cost optimisation • Automation\-led transformation initiatives My expertise spans: Customer Operations Service Delivery Workforce Strategy Operational Excellence Executive Stakeholder Management Business Transformation Leadership Development Continuous Improvement I enjoy partnering with business leaders to solve complex operational challenges, build scalable delivery organizations, and create exceptional customer experiences\.

## Location

Jaipur

## AI stack

claude code

Microsoft Copilot

## Work experience

Associate Director Operations at LTM, May 2026 \- Present · 7 mos, Hybrid

Sr Manager \- Customer Support Operations at LTM, Oct 2021 \- Apr 2026 · 4 yrs 7 mos, Bengaluru, Karnataka, India

Technical Lead at LTM, Oct 2021 \- Mar 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India

Senior Operations Manager at Astegic, May 2020 \- Jun 2021 · 1 yr 2 mos, Rajasthan, India

Operations Manager at Teleperformance India, Sep 2018 \- Dec 2019 · 1 yr 4 mos, Jaipur, Rajasthan, India

Assistant Contact Center Manager at Teleperformance India, Sep 2017 \- Aug 2018 · 1 yr, Jaipur, Rajasthan, India

Assistant Manager Customer Care at Teleperformance India, Oct 2016 \- Aug 2017 · 11 mos, Jaipur, Rajasthan, India

## Education

Bachelor's degree, Food Service, Waiter/Waitress, and Dining Room Management/Manager, Institute of Hotel Management, Catering Technology and Applied Nutrition \- IHM Bhopal

[View the original profile](https://tal.club/meet/rajesh-sharma-1)

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