Headline

Associate Director Operations at LTM

About

I am an operations leader passionate about building high-performing organizations, developing future leaders, and transforming customer operations into strategic business functions. Over the past 15+ years, I have progressed from frontline customer support to Associate Director, leading global service delivery organizations supporting enterprise customers including Microsoft and Autodesk. Today I lead approximately 400 professionals through five Operations Managers across multiple geographies, delivering operational excellence for a business portfolio valued at approximately USD 10 million. My leadership philosophy is simple: Build great leaders. Great leaders build great teams. Great teams deliver extraordinary customer experiences. Throughout my career I’ve focused on measurable business impact: • 9% improvement in Customer Satisfaction (CSAT) • 30% reduction in attrition • 25% productivity improvement • 20% operational cost optimisation • Automation-led transformation initiatives My expertise spans: Customer Operations Service Delivery Workforce Strategy Operational Excellence Executive Stakeholder Management Business Transformation Leadership Development Continuous Improvement I enjoy partnering with business leaders to solve complex operational challenges, build scalable delivery organizations, and create exceptional customer experiences.

Location

Jaipur

AI stack

claude code

Microsoft Copilot

Work experience

Associate Director Operations at LTM, May 2026 - Present · 7 mos, Hybrid

Sr Manager - Customer Support Operations at LTM, Oct 2021 - Apr 2026 · 4 yrs 7 mos, Bengaluru, Karnataka, India

Technical Lead at LTM, Oct 2021 - Mar 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India

Senior Operations Manager at Astegic, May 2020 - Jun 2021 · 1 yr 2 mos, Rajasthan, India

Operations Manager at Teleperformance India, Sep 2018 - Dec 2019 · 1 yr 4 mos, Jaipur, Rajasthan, India

Assistant Contact Center Manager at Teleperformance India, Sep 2017 - Aug 2018 · 1 yr, Jaipur, Rajasthan, India

Assistant Manager Customer Care at Teleperformance India, Oct 2016 - Aug 2017 · 11 mos, Jaipur, Rajasthan, India

Education

Bachelor's degree, Food Service, Waiter/Waitress, and Dining Room Management/Manager, Institute of Hotel Management, Catering Technology and Applied Nutrition - IHM Bhopal