Headline

Technical Engineer @ HP | MBA, Logistics Management

About

HP's DAAS team benefited from contributions to global technical operations, including resolving hardware, network, and software issues for Commercial units in AMS, EMEA, and APJ regions. Ensured SLA adherence and supported seamless service delivery, enhancing customer satisfaction and operational efficiency. Currently pursuing an MBA in Logistics and Supply Chain Management at Jain University, building on a BBA in Finance. Motivated to transition into a business analyst role, leveraging process optimization, stakeholder collaboration, and data-driven decision-making expertise. Actively exploring opportunities to align technical support experience with strategic business analysis goals.

Location

Bengaluru

Work experience

Technical Engineering at HP, Jun 2022 - Dec 2024 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Escalated systemic issues to Level 3 teams with detailed diagnostics, enhancing resolution efficiency. • Proactively monitored VoIP systems and network performance using Prometheus and Techpulse, identifying trends and bottlenecks. • Maintained meticulous case records in Salesforce and ServiceNow, ensuring comprehensive documentation for effective follow-up. • Mentored new team members, fostering a culture of knowledge sharing and improving overall team performance.

Video Editor at Awaaz, May 2019 - Aug 2019 · 4 mos, Bengaluru, Karnataka, India, I contributed significantly to Awaaz by delivering high-quality video content that resonated with viewers. • Supported color correction and audio syncing to enhance the overall quality of news videos. • Managed video files efficiently, ensuring quick access for the creative team and timely project completion. • Collaborated on content ideas, contributing to brand-aligned storytelling that increased viewer engagement.

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, Jain (Deemed-to-be University)

Bachelor of Business Administration - BBA, Finance, General, JAIN College