Headline

Enterprise Transformation & AI Advisory | Operating Model & Technology Strategy

About

Most organizations I work with come in with a technology mandate - "we need an AI transformation," "we need to digitize," "we need a new operating model." Once you get underneath the brief, the real problem is usually somewhere else. I start by figuring out what is actually getting in the way. Often, it is not a lack of AI or digital tools. It is an honest assessment of where the organization is today, what it is ready for, and what needs to change operationally. That means challenging the initial brief when necessary, reframing the architecture, and shaping an execution plan around how the business actually works rather than how it looks on a slide. Over 28+ years, I have built transformation capabilities from scratch at Tech Mahindra, HCL Tech, Mindtree and Happiest Minds. I have run P&Ls of $20M+ and global teams of 50+. My work spans media, manufacturing, hi-tech, real estate, SaaS and other enterprise environments. More recently, I have diagnosed and prioritized 100+ AI opportunities, shaped operating models and connected customer problems to product and execution. The work has produced measurable outcomes, including a 40% reduction in operational effort, 98% customer retention, and invoice processing reduced from 25 days to under 48 hours. I get called when the organization has figured out that the hard part isn't picking the technology. It's getting the execution, alignment, and sequencing right.

Location

Greater Bengaluru Area

AI stack

claude

deepseek

Work experience

Designated Partner at OTIMI Source, Jun 2025 - Present · 1 yr 5 mos, Bengaluru, Independent advisory and consulting vehicle focused on enterprise transformation, AI strategy, operating model design and technology commercialization. Selected assignments include: Enterprise AI transformation: Diagnosed opportunities across 20+ business functions, prioritized 100+ AI opportunities, and developed a transformation roadmap and architecture. Built and prototyped four AI applications, including AP automation, invoice processing and conversational MIS. Operational transformation for a media/content ecosystem: Reframed an AI automation brief as an execution visibility problem, tested existing workflow systems as sources of operational truth, and directed the development of an Execution Intelligence layer and closed pilot. Technology services consulting: Assessed technology capabilities, created consulting IP, and developed sales and pre-sales enablement to improve prospect-specific positioning, pitches and win themes.

Vice President of Customer Success and Growth at ZöTok.AI, Nov 2024 - Apr 2026 · 1 yr 6 mos, Hyderabad, Led customer growth and adoption for an AI SaaS platform helping enterprises use WhatsApp as an additional channel for customer engagement, sales and business operations. • Helped customers deploy AI agents on WhatsApp to automate customer interactions, product discovery, ordering and business workflows. • Worked with customers across FMCG, distribution and general trade to identify where WhatsApp could become a practical digital sales and engagement channel, rather than just a communication channel. • Connected WhatsApp conversations, voice and text inputs with ERP and operational workflows, enabling customers to move from manual processes to AI-assisted execution. • Drove adoption, retention and expansion across 50+ enterprise customers, achieving 98% customer retention and a 35% increase in customer lifetime value. • Led cross-functional work across Product, Engineering, Sales and Implementation to translate customer problems into product capabilities, AI use cases and deployable solutions. • Enabled retailer engagement and digital ordering initiatives that contributed to a 25% increase in average basket size and approximately 40% reduction in operational effort across selected workflows.

Independent Advisory Assignment / Kalpita Technologies at Kalpita Technologies | Software Development Company, Jul 2024 - Aug 2024 · 2 mos, Bengaluru, Independent consulting assignment focused on strengthening technology positioning, sales enablement and consulting IP. • Assessed the organization’s technology capabilities and identified areas that could be packaged into differentiated consulting offerings. • Created consulting IP and a structured sales enablement platform for the Sales and Pre-Sales teams to improve prospect engagement. • Guided teams on developing prospect-specific pitches, value propositions and win themes based on the client’s business context and technology needs.

General Manager - Hi-Tech, Media and Entertainment Vertical at Happiest Minds Technologies, Aug 2021 - Jul 2024 · 3 yrs, Bengaluru, Led the Hi-Tech, Media and Entertainment business with responsibility for growth, strategic accounts, consulting, solution development and execution. • Built and grew the vertical by shaping market strategy, developing strategic accounts and driving opportunities across the full sales and delivery lifecycle. • Worked with CXOs and business leaders to identify transformation priorities and translate them into technology, consulting and managed-service opportunities. • Led strategic engagements, due diligence and large opportunity pursuits, bringing together business, technology and delivery teams to shape differentiated solutions. • Developed account growth strategies and executive relationships to expand existing accounts and create new business opportunities. • Built and positioned industry-specific solutions using emerging technologies, data and analytics, aligned to client business outcomes. • Partnered with Sales, Delivery and Practice teams to strengthen pipeline, solution positioning and opportunity conversion.

Independent Consultant / Entrepreneur at Urdra Solutions, H2A Solutions, Dec 2019 - Jul 2021 · 1 yr 8 mos, Bengaluru, Independent consulting and entrepreneurial work focused on digital transformation, product development and technology-led business improvement. • Steered business operations through the COVID-19 lockdowns, maintaining continuity through rapid operational and delivery changes. • Conceptualized and delivered two ERP products on a low-code platform, combining product thinking with cost-efficient technology delivery. • Designed and implemented a digital transformation program for a tea industry client, integrating IoT, data analytics and mobile applications to improve operational visibility and decision-making.

Education

Business Leadership Program, Management, Tata Management Training Center

Dip. in Adv Computing, Computing, cdac

Public links

otimisource.com: https://www.otimisource.com/