Headline

Team Manager @Orca Security | Technical Support, Cybersecurity

About

With over 14 years of experience in enterprise cybersecurity, I have built, led, and scaled high-performing technical teams supporting Fortune 500 and global enterprise customers across Network Security, Zero Trust, Cloud Security, and CNAPP platforms. At Check Point Software Technologies, I pioneered and scaled Diamond Support Services in India, establishing the country's first premium enterprise support organization and growing it to support 18+ strategic global customers representing multi-million-dollar annual revenue. At Zscaler, I led a team of 12–13 engineers supporting complex Zero Trust and enterprise security environments, driving operational excellence, accelerating issue resolution, and enhancing customer outcomes for strategic accounts worldwide. Currently, as Product Support Manager at Orca Security, I lead technical support and escalation management for global enterprise customers, partnering with Engineering, Product Management, and Customer Success teams to secure cloud environments across AWS, Azure, GCP, and Alibaba Cloud using modern CNAPP, CSPM, CWPP, and cloud-native security solutions.

Location

Bengaluru

AI stack

claude code

claude

gemini

metaai

notion

ChatGPT

Work experience

Product Support Manager at Orca Security, Jul 2026 - Present · 3 mos, Bengaluru, Karnataka, India

Senior Member of Technical Staff at Orca Security, Feb 2023 - Jul 2026 · 3 yrs 6 mos

Team Manager at Zscaler, Apr 2022 - Feb 2023 · 11 mos, Bengaluru, Karnataka, India, Led and mentored a high-performing team of 12–13 technical engineers, delivering premium support for complex Zero Trust, Secure Access Service Edge (SASE), and network security environments supporting global enterprise customers. Drove operational excellence initiatives that reduced incident resolution times, improved SLA adherence, and increased customer satisfaction across strategic enterprise accounts. Managed high-priority customer escalations, partnering with Engineering, Product Management, and Executive Leadership to resolve mission-critical production issues and ensure business continuity. Collaborated with Customer Success Managers, Technical Account Managers, and Sales teams to strengthen customer relationships, improve product adoption, and support strategic enterprise engagements. Established performance metrics, coaching plans, and knowledge-sharing initiatives, improving team productivity, technical capability, and service quality. Led major incident management and root cause analysis (RCA), implementing process improvements that enhanced operational efficiency and reduced recurring customer issues. Partnered closely with Product Engineering and R&D to investigate complex product issues, prioritize customer-impacting defects, and drive product enhancements based on enterprise feedback. Mentored engineers on Zero Trust architecture, cloud security, and enterprise networking technologies, enabling career growth while strengthening the team's technical expertise.

Team Manager, Diamond Services at Check Point Software Technologies, Ltd., Jun 2020 - May 2022 · 2 yrs, Bengaluru, Karnataka, India, Established and scaled Check Point's flagship Diamond Support Services in India, leading a high-performing team supporting 18 strategic Fortune 500 customers and contributing to multi-million-dollar enterprise business. Directed mission-critical escalations, incident response, vulnerability management, and executive customer engagements, collaborating with R&D and cross-functional stakeholders to accelerate issue resolution and improve customer satisfaction. Recruited, mentored, and developed elite technical engineers, driving operational excellence, customer success, SLA adherence, and strategic account management for global enterprise clients.

Diamond Services Engineer at Check Point Software Technologies, Ltd., Apr 2019 - Jun 2020 · 1 yr 3 mos, Acted as the primary technical advisor for Fortune 500 enterprise customers, delivering premium Diamond Services support for complex cybersecurity environments and mission-critical production systems. Led enterprise security consulting engagements, providing expertise in network security architecture, solution deployment, performance optimization, and cybersecurity best practices across global customer environments. Collaborated with Product Engineering, R&D, Sales, and Customer Success teams to resolve critical technical challenges, accelerate issue resolution, and enhance customer experience. Developed and delivered tailored technical enablement programs, customer workshops, and executive briefings to improve product adoption, operational readiness, and long-term customer success. Resolved complex production issues by recreating enterprise environments, performing advanced troubleshooting, root cause analysis, and supporting strategic deployments and infrastructure migrations.

Tier 3 Engineer at Check Point Software Technologies, Ltd., Sep 2017 - Mar 2019 · 1 yr 7 mos, Bengaluru, Karnataka, India, Served as the senior technical escalation lead for complex enterprise cybersecurity incidents, owning end-to-end resolution for critical production issues impacting global customers. Partnered with Engineering, Product, and Escalation teams to diagnose complex software and infrastructure issues, perform root cause analysis, and accelerate service restoration. Performed advanced troubleshooting by replicating enterprise customer environments, identifying root causes and implementing long-term solutions to improve platform stability and customer outcomes. Built trusted relationships with enterprise customers and Service Managers, providing proactive communication, technical leadership, and strategic guidance throughout high-severity incidents. Developed deep expertise across the Check Point security platform, enterprise networking, and cybersecurity technologies, enabling effective resolution of complex technical challenges and continuous operational excellence.

Information Management Specialist at Atos, Aug 2015 - Sep 2017 · 2 yrs 2 mos, Bengaluru Area, India, Network Engineer / Back-up Lead, managing 4 members . Supporting multiple clients network infrastructure across globe. Network Support, Incident management, Change Management.

Network Engineer at NTT DATA Americas, Dec 2013 - Aug 2015 · 1 yr 9 mos, Bangalore, Network Engineer supporting - Morgan Stanley, managing their network across worldwide.

Education

Bachelor of Engineering - BE, Telecommunications Engineering, Visvesvaraya Technological University