Headline

Operations & Support professional with 3.5+ years of enterprise experience, transitioning into Cloud & Infrastructure with hands-on learning in AWS, Linux, Networking & DevOps. Targeting Cloud, DevOps & SRE roles.

About

IT professional with 3.5+ years of enterprise experience spanning support, incident response, troubleshooting, service operations, SLA management, and customer environments, now focused on Cloud & Infrastructure. My experience includes incident triage, issue resolution, escalation handling, cross-functional coordination, service operations, and supporting business-critical processes in structured enterprise environments. I’m now focused on building deeper hands-on capabilities in AWS, Linux, Networking, Cloud Infrastructure, and DevOps, with a clear career direction toward modern cloud and infrastructure technologies. I bring a strong operational mindset, problem-solving approach, and experience working in enterprise support environments combined with a continuous drive to strengthen my knowledge & capabilities for transition into cloud-focused roles. Professional Focus: Cloud Engineering • Infrastructure Engineering • DevOps • SRE • Cloud Operations • Technical Support Key Skills: AWS • Linux • Networking • Incident Management • Troubleshooting • SLA Management • IT Operations & Support • Technical Support Certifications: Remote Infrastructure Management Service (RIMS) – AWS • CCNA • Red Hat Linux

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Microsoft Copilot

Work experience

Operation Analyst at NetApp, Feb 2023 - Jul 2026 · 3 yrs 6 mos, Bengaluru, Karnataka, India, Detail-oriented Operations & Support professional with 3.5+ years of experience supporting enterprise operations, customer environments, incident management, and SLA-driven support processes within a global enterprise environment. Experienced in enterprise support operations involving installed base and asset lifecycle management, service entitlements, contracts, licensing, warranty support, customer access administration, and operational data across SAP CRM, Oracle ERP, Business Analytics, and enterprise support platforms. Hands-on exposure to incident triage, case management, P1/P2 incident coordination, SLA monitoring, operational reporting, audits, compliance processes, issue resolution, and cross-functional collaboration with global technical and business teams. Contributed to process improvement initiatives, operational controls, data quality improvements, and support activities in a 24/7 enterprise environment. Developed a strong foundation in troubleshooting, infrastructure support operations, customer-impact analysis, escalation management, and operational problem-solving, with a growing focus on cloud and infrastructure technologies.

Education

Electronics & Control Engineering, Electrical, Electronics and Communications Engineering, kalasalingam University

Public links

github: https://github.com/rajz1897