---
title: "Rajeev Gubbi - Associate Technical Analyst in Bengaluru | Tal"
description: "Meet Rajeev Gubbi, Business & Product Analyst | ServiceNow & ITSM | Data & Process Analytics | AI Automation | Enterprise Onboarding & Stakeholder Management based in Bengaluru. AI stack includes claude code, ChatGPT, and Microsoft Copilot."
image: "https://tal.club/meet/rajeev-gubbi/share-image"
---

# Rajeev Gubbi on Tal

## Headline

Business & Product Analyst \| ServiceNow & ITSM \| Data & Process Analytics \| AI Automation \| Enterprise Onboarding & Stakeholder Management

## About

I’m an IT professional with 2 years of experience working across enterprise operations, ServiceNow, data analytics, process improvement and AI\-enabled workflow automation\. At Computacenter, I worked on onboarding and transitioning enterprise customer asset data into ServiceNow, including preparing upload templates, validating data integrity, resolving exceptions and coordinating with cross\-functional stakeholders\. I supported customer transition activities involving UK\-based clients including NatWest and LBG, working through requirements, data issues and operational dependencies to help ensure smooth execution\. A part of my work that I particularly enjoyed was identifying repetitive operational problems and finding ways to eliminate manual effort\. I built Microsoft Copilot\-based AI agents to automate recurring data preparation and workflow tasks, including the GTS Data Assistant, which was adopted by operational users\. My core strengths include: • Business & process analysis • ServiceNow & ITSM operations • SQL & Excel\-based data analysis • Data validation and reconciliation • Root\-cause analysis • Stakeholder and client coordination • JIRA and Agile ways of working • AI / workflow automation I’m now looking to build on this experience in roles where I can combine analytical problem\-solving, technology and business understanding — particularly Business Analyst, Product Analyst, Data Analyst, ServiceNow / ITSM, Implementation and Founder’s Office opportunities\. I’m especially interested in environments where I can take ownership of ambiguous problems, work closely with stakeholders and turn data or operational challenges into practical solutions\.

## Location

Bengaluru

## AI stack

claude code

ChatGPT

Microsoft Copilot

## Work experience

Associate Technical Analyst at Computacenter, Aug 2024 \- Present · 2 yrs 2 mos, Bangalore Urban, Supported onboarding and transition of enterprise customer asset data into ServiceNow, preparing standardized upload templates, validating records, resolving data exceptions, and maintaining asset data integrity across operational workflows\. Supported NatWest and LBG customer transitions, coordinating with UK\-based clients and cross\-functional stakeholders to clarify requirements, resolve data issues, and support smooth execution of transition activities\. Managed recurring asset and service requests through ServiceNow, JIRA and CRM, diagnosing business\-user issues, tracking requests through resolution, and serving as a point of contact for multiple client organizations\. Used SQL and Advanced Excel to audit and reconcile 500\+ records monthly, identify data discrepancies and recurring patterns, and support corrective actions that reduced downstream rework by 15%\. Investigated recurring data\-quality and operational issues using root\-cause analysis, translating findings into process improvements that contributed to an 18% reduction in incident volume\. Identified repetitive manual dependencies in asset onboarding and reporting workflows and built Microsoft Copilot\-based AI agents to automate recurring tasks, including the GTS Data Assistant adopted by 7 GTS Operations users\. Used APIs to reconcile SAP and ServiceNow data and improve consistency across enterprise records, while maintaining governance rules, validation checks, exception\-handling guidelines, and process documentation\. Translated stakeholder requirements and process changes into actionable tasks through JIRA, improving process visibility and alignment by 25% across operational workflows\. Resolved approximately 70% of business\-user issues at first touch through structured diagnosis, data validation and root\-cause analysis, reducing dependency on further escalation\. Built additional Copilot\-based workflow/reporting agents that reduced recurring manual effort by approximately 2–3 hours per week\.

## Education

Bachelor's degree, Computer Science, JSS Academy Of Technical Education Karnataka

Computer Science, SADHANA

[View the original profile](https://tal.club/meet/rajeev-gubbi)

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