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Rajdip Dey

Sr Technical Support at Tech Mahindra

Hyderabad

4+ years of work experience

Tech Mahindra
Apr 20251 yr 3 mosPresent

Hyderabad, Telangana, India

-Provided technical solutions using various communication platforms. -Diagnosed and solved technical challenges associated with services and products. -Work with internal teams to address challenging technical problems. -Achieved performance targets consistently while maintaining quality standards. -Proven ability to learn quickly and adapt to new situations.
Concentrix
Sep 20247 mosMar 2025

Kolkata

-Enhanced security measures by conducting thorough searches and inspections -Observed strict confidentiality regulations to maintain data security -Maintained security and watched for irregular or unusual conditions to avoid security concerns or safety hazards -Created and maintained records of security incidents and investigations -Maintained accurate records of client interactions within CRM system for future reference. -Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Concentrix
May 20245 mosSep 2024

Kolkata, West Bengal, India

-Provided technical solutions using various communication platforms. -Diagnosed and solved technical challenges associated with services and products. -Work with internal teams to address challenging technical problems. -Achieved performance targets consistently while maintaining quality standards. -Proven ability to learn quickly and adapt to new situations.
Cognizant
Jan 20222 yrs 2 mosFeb 2024

Kolkata, West Bengal, India

-Provided technical solutions using various communication platforms. -Diagnosed and solved technical challenges associated with services and products. -Work with internal teams to address challenging technical problems. -Achieved performance targets consistently while maintaining quality standards. -Proven ability to learn quickly and adapt to new situations.

Education

B.D.M International

CBSE: Commerce

B.D.M International

ICSE: Commerce

Lions Calcutta (Greater) Vidya Mandir

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Headline

Sr Technical Support at Tech Mahindra

Location

Hyderabad

Work experience

Sr Technical Support at Tech Mahindra, Apr 2025 - Present · 1 yr 3 mos, Hyderabad, Telangana, India, -Provided technical solutions using various communication platforms. -Diagnosed and solved technical challenges associated with services and products. -Work with internal teams to address challenging technical problems. -Achieved performance targets consistently while maintaining quality standards. -Proven ability to learn quickly and adapt to new situations.

Sr Representative Operation(security Queue) at Concentrix, Sep 2024 - Mar 2025 · 7 mos, Kolkata, -Enhanced security measures by conducting thorough searches and inspections -Observed strict confidentiality regulations to maintain data security -Maintained security and watched for irregular or unusual conditions to avoid security concerns or safety hazards -Created and maintained records of security incidents and investigations -Maintained accurate records of client interactions within CRM system for future reference. -Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Sr Representative Operation at Concentrix, May 2024 - Sep 2024 · 5 mos, Kolkata, West Bengal, India, -Provided technical solutions using various communication platforms. -Diagnosed and solved technical challenges associated with services and products. -Work with internal teams to address challenging technical problems. -Achieved performance targets consistently while maintaining quality standards. -Proven ability to learn quickly and adapt to new situations.

Process Executive at Cognizant, Jan 2022 - Feb 2024 · 2 yrs 2 mos, Kolkata, West Bengal, India, -Provided technical solutions using various communication platforms. -Diagnosed and solved technical challenges associated with services and products. -Work with internal teams to address challenging technical problems. -Achieved performance targets consistently while maintaining quality standards. -Proven ability to learn quickly and adapt to new situations.

Education

CBSE: Commerce, B.D.M International

ICSE: Commerce, Lions Calcutta (Greater) Vidya Mandir

Rajdip Dey - Sr Technical Support in Hyderabad | Tal