Headline

Revenue Operations: Marketing, Sales, Customer Lifecycle || Scaling GTM Process || Salesforce + CRM || AI enabled business operations problem solver || Immediate joiner || Open to consulting/contracts

About

I build operational backbone that allows companies to scale. Throughout my career, I have focused on transforming multifaceted sales and revenue functions into streamlined, data-centric engines. By combining world-class technology architecture with a deep understanding of sales, marketing and customer experience, I help organizations achieve their goals through data governance and strategic business intelligence.

Location

Bengaluru

AI stack

claude

gemini

notebooklm

notion

Work experience

Senior Manager Customer Success Operations at Sanas, Feb 2025 - Jul 2026 · 1 yr 6 mos, Bengaluru, Karnataka, India, Led customer lifecycle operations and churn mitigation across customer onboarding, product adoption and scaling of CX data operations & analytics from ARR $10M to $60M with a team of 4 Architected Salesforce integrations with multiple sources - customer portal, product telemetry, support tickets, and finance systems Drove executive decision-making through centralized reporting frameworks and reviews, covering product usage, POC, invoicing, renewals and account expansion Automated operational workflows reducing manual CSM, Support staff Standardized majority of client reporting and QBR processes Reduced aging invoices and other service backlogs

Revenue Operations at Securonix, Jun 2024 - Jan 2025 · 8 mos, Bengaluru, Karnataka, India, Led revenue operations and sales productivity initiatives for a $100M+ ARR cybersecurity business Built centralized Salesforce architecture and GTM technology operations, consolidating CPQ scoping and product-based forecasting Partnered with APJ sales leadership on revenue, resolving billing discrepancies and support escalations, key customer reviews, win-Loss Analysis Established structured renewal workflows Improved executive reporting across bookings, pipeline health, renewals, and forecast accuracy Streamlined order fulfillment and delivery tracking with 99% operational accuracy

Director of Revenue Operations at Simplilearn, Apr 2023 - Jun 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India, Directed Revenue Operations for B2B business, team of 4 Led executive reviews for sales forecast, marketing, products, revenue to identify bottlenecks and apply proactive intervention to close targets Improved forecasting and CRM adoption by 30% through optimization and enablement Managed compensation, invoicing, improving collections cycle Managed GTM technology stack including Salesforce, Apollo, and internal platforms Led GAAP based revenue recognition process standardization with finance Implemented BANT based deal review & approval workflows

Senior Manager Sales Operations at Observe.AI, Apr 2020 - Apr 2023 · 3 yrs 1 mo, India, Led GTM goals & team operations: Forecast, Projections, business health trends analysis Technology Management: SFDC Administration, lead generation flow, contract, renewal administration Implemented contract invoicing and revenue projection platform- Maxio Data integrity, visualization, analytics for decision Enhance and automate operational process Quote management, deal desk coordination Optimize legal approval queue 20% SLA reduction

Sales Operations Manager at Akamai Technologies, Oct 2019 - Apr 2020 · 7 mos, Greater Bengaluru Area, Resource planning, Accounts Territory design: Optimization at every step Operational planning: Quota, Compensation, Business Unit Targets Forecasting: New customer generation, Renewal retention Manage Acquisition to farming transition process : Land and Expand model Liaison roles with Finance, Sales Enablement, Marketing, Events, Lead Development, other operations arms

Senior Sales Operations Analyst at Akamai Technologies, Apr 2014 - Oct 2019 · 5 yrs 7 mos, Business Metrics: Reporting, Analysis, Escalations Sales Forecast Management Dashboard, Business Reviews and Trends Data support for Decision making, Ad hoc analysis Support Operations leaders with budget territory and Quota setting Liaison for Sales teams on tools and technology training and support

Sales operations analyst at Akamai Technologies, Aug 2011 - Apr 2014 · 2 yrs 9 mos, Sales Management Control Books: Global Reporting Analytics on Growth Bookings, Rep Performance, Revenue contribution Audit and mitigate inconsistencies on Finance Data: Revenue, compensation etc.

Education

Master of Business Administration, Marketing, Dayananda Sagar College of Engineering, BANGALORE

Bachelor of Engineering (BE), Electrical Engineering, Jorhat Engineering College