Headline

Certified UI/UX Designer with 5 years in customer service, skilled in user empathy, problem-solving, wireframing, prototyping, and design thinking focused on human-centered digital experiences.

About

Certified UI/UX Developer with a strong foundation in user-centered design, wireframing, and prototyping, gained through a recent certification course. Transitioning into UI/UX after 4+ years of experience in backend operations, leveraging problem-solving and analytical skills to create engaging digital experiences.

Location

Delhi

Work experience

Online Sales Executive at Kapoor Watch Company, Jul 2025 - Present · 11 mos, On-site

Amazon FBA Reseller at Amazon, Jan 2024 - Jun 2025 · 1 yr 6 mos, New Delhi, Delhi, India, Built and managed an e-commerce sof t toy business, handling retail and wholesale. Oversaw sourcing, vendor negotiations, and inventory management. Analyzed market trends to expand product offerings and drive revenue growth.

Process Specialist at WIPRO TECHNOLOGIES, Oct 2021 - Nov 2023 · 2 yrs 2 mos, Gurugram, Haryana, India, > Handled Operations for Google - Future of Work > Built, and trained a team of 20 from scratch for the successful execution of a new proiect > Maintained Inventory, Client Reports, Resource Utilization, and SOPs > Performed audits and quality checks to ensure error-free production > Liaised between cross-functional teams over multiple geographies regarding process execution > Completed "Lean Training"

CS Associate at Amazon, Jun 2020 - Mar 2021 · 10 mos, Noida, Uttar Pradesh, India, > Handled queries & escalations from Amazon US customers related to Products - Prime Video, Amazon Music, Kindle, and Echo Devices. > Constantly delivered more than targets on important KPIs such as Customer Satisfaction, Less Repeated Contacts, One Stop Resolution within Target Handling Time. > Assisted Team Lead with compiling team performance reports and mentored new hires for product knowledge.

Process Executive at Cognizant, Aug 2018 - Apr 2020 · 1 yr 9 mos, Gurgaon, Haryana, India, >Responsible for creating online marketing strategies and developing Google advertising campaigns for small and medium businesses >Educating advertisers on policies, strategies, optimization of their Google Ads Campaigns >Audited images as per Google policies posted by advertisers before making them go live on the search engine

Education

UI UX Design Bootcamp, Graphic Design, upGrad.com

Master's degree, Marketing and Finance, Jagan Institute Of Management Studies(JIMS Rohini)