Headline

Technical Product Manager

About

A Certified Scrum Product Owner (CSPO), SAFe Agilist, SAFe POPM, Adobe AEP BP and an MBA graduate with experience in the field of Product Management, Digital Marketing, Business Analysis, IT Consulting, Testing, Market Analysis, Customer Interviews, Story Mapping, User Personas, Feature Prioritization * 10+ years of rich Travel Domain experience in Airline Reservations, Baggage Handling, Hotels and Car Bookings * Gather requirements for Data Ingestion, Schema, Journey Orchestration, Segmentation and Activation and translate them to user stories for the technical team for implementation * Understanding of AEP concepts like Identity Service, Real Time Customer Profile, Data Governance, Source/Destinations * Worked on AEM projects and participated in the analysis, design, and implementation of relevant core components in Adobe AEM * Identified opportunities and forward-thinking approach in defining AEM components, templates, use cases, and opportunities for efficiencies * Supported client across SDLC in production and review of functional design and hands-on training within AEM * Functional demos given to the stakeholders for various features * Experience in working with both backend (AEM) and front-end UI development teams in parallel as well as with creative design teams * Worked on the requirement prioritization with the client, as per the delivery plan * Hands on experience in handling projects with Airline, Hotels, Cars, Baggage and Travel Solution domain. * Provide solutions to the client’s requirement using the AGILE methodology. * Demonstrated up-to-date expertise in Information Systems and applied this to the development and execution of action plans by providing advice and guidance to others in the application of information and best practices

Location

Bangalore Urban district

AI stack

claude code

github copilot

Work experience

Technical Product Manager at Coforge, Aug 2025 - Present · 1 yr 1 mo, Bengaluru, • Product Owner for airline legacy modernization initiative (Sabre ecosystem) • Structured 40+ user stories per sprint, improving backlog readiness • Leveraged Generative AI tools to accelerate creation of user stories, BRDs, and documentation, improving turnaround time and consistency • Collaborated with architects to align requirements and reduce ambiguity (~20%) • Acted as a bridge between business and technical teams, ensuring smooth communication • Ensured requirement traceability and delivery alignment

Product Owner/Strategist at Credera, Feb 2023 - Sep 2025 · 2 yrs 8 mos, Bengaluru, Karnataka, India

Lead Business Analyst/Product Owner at Credera, Jan 2022 - Feb 2023 · 1 yr 2 mos, •Defined use cases, MVPs, and product roadmaps based on customer data insights belonging to different domains like: Travel, Logistics, Pet, Finance etc •Led cross-team collaboration across Adobe AEP (SaaS CDP), Marketo, CJA, and Workfront •Co-created product roadmaps and influenced backlog priorities in collaboration with client-side Product Managers. •As a Solutioning Collaborator, defined schemas, ingestion workflows, identity stitching, and role-based access in AEP. •Handled Product Integration Requirements for various Data Platforms to enable the end to end system interaction •Delivered KPI frameworks and "what-if" analyses for marketing activation strategies. •Facilitated stakeholder walkthroughs and documentation enablement for business and technical teams. •Worked with design & dev teams to define AEM components, templates, and efficiencies •Delivered strategic recommendations to leadership using customer segmentation and trends •Led a Team of 4 Associate BAs and responsible for their Annual Appraisals and any Conflict Management occurrences

Sr Business Analyst/Product Owner at Credera, May 2021 - Dec 2021 · 8 mos, Bangalore Urban, Karnataka, India

Senior Business Consultant/Product Owner at Mindtree, Jul 2019 - May 2021 · 1 yr 11 mos, London, England, United Kingdom, •Served as a Senior Business Consultant in LONDON in a multi-disciplinary team of experienced professionals to assist the Product Development •Delivered baggage handling solutions using SITA’s BagMessage, BagJourney, and BagConnect – involving system design and configuration. •Worked closely with client PMs to implement baggage messaging logic without disrupting production. •Mapped IATA standard events to airline operations and validated message transmissions. (BagJourney) •Created and refined user stories using Gherkin; managed agile delivery using JIRA. •Received Promotion based on stellar performance and client satisfaction •Led a 9-member analytics team, facilitated project governance, team performance appraisals, and closure.

Business Consultant at Mindtree, Apr 2016 - Jul 2019 · 3 yrs 4 mos, Bengaluru Area, India

Test Analyst at NIIT Technologies, May 2015 - Apr 2016 · 1 yr, Noida Area, India, • Worked on Sabre INTERACT gds, for the validation of the reservation process. • Design the features of IT systems (Functional requirements) • Preparing RTM, Test scenario, writing and executing API and Functional Test Cases, managing Test Cases and Test Data. • Developed comprehensive E2E test cases at the application and multi-application levels. • Created direct channels of communication to software and application developers to get the job done without managerial intervention. • Identified business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results. • Determined and documented user requirements for business processes and abide by those requirements for future projects. • Responsible for requirement gathering & analysis from client. • Prepared status reports, software requirements specification and scope document regarding project activities.

Senior Test Engineer at NIIT Technologies, Apr 2012 - May 2015 · 3 yrs 2 mos

Senior Quality Assurance Engineer at RateGain, Apr 2011 - Apr 2012 · 1 yr 1 mo, Noida Area, India, • Involved in ETL and data visualization processes. • Responsible for Understanding Requirements and Creating Traceability with low level Test Cases • Well versed with conducting meeting to identify root causes of various defects and identify action plan for future • Conducted many training sessions and refreshers to impart the expertise to the trainees • Reviewing testing documentation to ensure that it meets the software development and testing standards • Creation of Test Exit Reports for different Work packages, Upgrades and Patches • Involved in creation of Test Strategy and Test Specification document for major modules • Involved in Planning, Scheduling & Tracking of testing deliverables and tasks • Involved in peer-review of test artefacts created under different cycles for multiple work packages • Evaluating defect metrics data and updating the findings to the appropriate management • Examining the level of testing process to ensure product quality • Providing recommendations to improve testing process for supporting quality assurance initiatives • Escalating unresolved problems to senior staff and provide guidance to less experienced testers

Education

Master of Business Administration - MBA, Sikkim Manipal University, Gangtok

GNIIT, IT, Niit