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Rajat Sharma

IT service manager Itsm consultant Service integration Manager ITSM ITIL V4 Problem Management Knowledge Management Incident Management Capacity Management

Noida

9+ years of work experience

Tata Consultancy Services
Sep 20241 yr 10 mosPresent

IT service manager Itsm consultant Service integration Manager problem and knowledge management ITSM ITIL V4
Ericsson
Jan 20249 mosSep 2024

Noida, Uttar Pradesh, India · Hybrid

Service integration manager , ITSM problem management capacity management incident management knowledge management
Ericsson
Jun 20194 yrs 8 mosJan 2024

Noida, Uttar Pradesh, India · Hybrid

Network operations Incident management service management ITSM problem management
HCLTech
Oct 20188 mosMay 2019

Noida, Uttar Pradesh, India

Service desk operations Management
Concentrix
Sep 20171 yr 2 mosOct 2018

Gurgoan

Support engineer
Wipro
Nov 201610 mosAug 2017

Noida, Uttar Pradesh, India

Fault Manager

Education

GLA University

Bachelor of Technology - BTech, Computer Science

GLA University

20114 yrs2015

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Headline

IT service manager Itsm consultant Service integration Manager ITSM ITIL V4 Problem Management Knowledge Management Incident Management Capacity Management

About

IT service manager Itsm consultant Problem manager Capacity manager Knowledge manager Incident manager Senior process practitioner delievery assurance Service integration manager Network operations Operations SPOC

Location

Noida

Work experience

It service manager at Tata Consultancy Services, Sep 2024 - Present · 1 yr 10 mos, IT service manager Itsm consultant Service integration Manager problem and knowledge management ITSM ITIL V4

Service Integration Manager at Ericsson, Jan 2024 - Sep 2024 · 9 mos, Noida, Uttar Pradesh, India · Hybrid, Service integration manager , ITSM problem management capacity management incident management knowledge management

Network Operations and IT service manager at Ericsson, Jun 2019 - Jan 2024 · 4 yrs 8 mos, Noida, Uttar Pradesh, India · Hybrid, Network operations Incident management service management ITSM problem management

Senior Analyst at HCLTech, Oct 2018 - May 2019 · 8 mos, Noida, Uttar Pradesh, India, Service desk operations Management

Technical Support Specialist at Concentrix, Sep 2017 - Oct 2018 · 1 yr 2 mos, Gurgoan, Support engineer

Technical Support Specialist at Wipro, Nov 2016 - Aug 2017 · 10 mos, Noida, Uttar Pradesh, India, Fault Manager

Education

Bachelor of Technology - BTech, Computer Science, GLA University

Rajat Sharma - It service manager in Noida | Tal