Headline

Manager – Managed Services | Account & Program Management | Tier-1 Telco Clients (MTN, Ooredoo) | Telecom & Digital Platforms | SLA & KPI Ownership

About

Account & Program Manager with 5+ years of experience in telecom managed services and digital platforms, working closely with Tier-1 enterprise clients and global telcos (including MTN and Ooredoo) across Africa, Asia, and the Middle East. At 6D Technologies, I act as the primary relationship owner for key B2B telecom accounts, owning end-to-end program delivery, SLA & KPI governance, renewals, escalations, and cross-functional coordination with Product, Technology, Operations, and Support teams. My role involves translating partner requirements into clear execution plans, leading governance and performance reviews, proactively managing risks and issues, and driving continuous improvement to ensure long-term client satisfaction and account growth. I am particularly interested in roles focused on customer success, program ownership, and enterprise partnerships within fintech, DFS, digital lending, and telecom-adjacent platforms.

Location

Bengaluru

Work experience

Manager-Managed services at 6D Technologies, Oct 2022 - Present · 3 yrs 9 mos, Bengaluru, Karnataka, India, Act as the primary relationship owner for 8+ enterprise telecom accounts, including Tier-1 operators MTN and Ooredoo, managing partnerships, expectations, and governance. Own end-to-end delivery of managed services programs from onboarding to steady-state operations, ensuring smooth transitions and service stability. Track and manage SLAs, KPIs, milestones, and operational risks, ensuring service continuity, compliance, and performance excellence. Handle high-level client escalations, driving timely resolution through structured internal coordination and clear accountability. Work cross-functionally with Product, Technology, Operations, and Support teams to deliver agreed outcomes in complex, multi-stakeholder environments. Drive renewals, account stability, and incremental revenue growth through proactive engagement, governance forums, and periodic performance reviews. Support service upgrades, enhancements, and new product rollouts across regions in line with client and business objectives.

Assistant manager-Managed services at 6D Technologies, Mar 2021 - Sep 2022 · 1 yr 7 mos, Bengaluru, Karnataka, India

Marketing Intern at NutriTap, May 2020 - Jul 2020 · 3 mos

Education

Master of Business Administration - MBA, Marketing, Sri Balaji University, Pune

Bachelor of Technology - BTech, Mechanical engineering with specialization in energy, Vellore Institute of Technology