Headline

Human Resources Enthusiast |Interested in Recruitment, HR operations, Payroll & HR Audit | Transitioning from Banking to HR |

Location

Bhubaneswar

Work experience

Retail liability at IDFC FIRST Bank, Mar 2023 - Aug 2025 · 2 yrs 6 mos, Mumbai, Maharashtra, India, Managing difficult situation with customer and providing clients with information , data and advice Responsible for creating a customer-focused approch for quick resolution of all quries and cases. Responsible for day-to-day operation and administration of the bank, ensuring strict compliance with Bank’s policies and procedures. Responsible for banking operations and services delivery to the customer in our urban network Maintaining good audit rating and ensure compliance to internal and external regulation and guidelines for the bank.

Relationship Manager at ICICI Bank, Dec 2021 - Apr 2022 · 5 mos, Thane, Maharashtra, India, Building and deepen relationships with customers to increase their wealth and revenues. Ensuring the customer’s need are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right product Retain customers and improve the net promoter score through impeccable service quality Generating new business to achieve customer account,volume and revenue from the segment

Intern at Delta Agrigenetics Pvt Ltd, Apr 2019 - Jun 2019 · 3 mos, Lucknow, Uttar Pradesh, India

Education

PGDM - HR & Finance, Human Resources Management and Services, Institute Of Management Bhubaneswar

Master of Business Administration, MBA, Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)