---
title: "Rajasekar M - Team Manager - Employee Experience Services in Chennai | Tal"
description: "Meet Rajasekar M, HR Transformation, Operations Strategy & Service Delivery Leader | Global HR Shared Services | AI-Enabled HR Programs | PMO, Talent Strategy (TA) and Operational Governance | HR Metrics & Reporting based in Chennai."
image: "https://tal.club/meet/rajasekar/share-image"
---

# Rajasekar M on Tal

## Headline

HR Transformation, Operations Strategy & Service Delivery Leader \| Global HR Shared Services \| AI\-Enabled HR Programs \| PMO, Talent Strategy \(TA\) and Operational Governance \| HR Metrics & Reporting

## About

Established professional from the HR industry with hands\-on experience in global HR shared services, HR transformation, and AI\-enabled HR programs\. I bring 13\+ years of experience delivering enterprise\-scale HR operations across India, the USA, the UK, Canada, and Mexico\. My expertise spans HRIS implementation \(Workday\), employee lifecycle management, SLA management, HR compliance, and digital HR solutions, with a focus on ensuring seamless operations, audit readiness, and measurable efficiency improvements\. Currently, I lead Employee Experience Services at Cognizant Technology Solutions, managing AI\-enabled HR initiatives\. My role includes reviewing AI agent concepts, overseeing synthetic data creation for model training, validating operational readiness, and maintaining process excellence across HR operations\. I also manage team performance, succession planning, and reporting, ensuring consistent SLA adherence while enhancing employee experience\. Throughout my professional journey, I have managed multi\-country HR operations, built and scaled teams from 5 to 20 members, implemented Workday HRIS solutions, and driven HR digital enhancements such as chatbots and automation, ensuring 95–100% SLA compliance across all HR services\. Certifications: ➤ Certified HR Business Partner \- Middle Earth HR ➤ Strategic Learning & Development and HR Programme \- SP Jain School of Global Management, Dubai ➤ Specialized AI Tools for L&D and HR \- Middle Earth HR Significant Key Achievements: ✔️ Built and scaled global HR operations teams, improving service efficiency and employee satisfaction ✔️ Implemented Workday HRIS automation, saving 200\+ hours per month ✔️ Achieved 95–100% SLA adherence across multiple HR operations ✔️ Ensured 100% compliance with GDPR, ISO, and labor law standards across 5 countries ✔️ Reduced manual HR processes by 35% through HR digital transformation initiatives ✔️ Led AI validation frameworks, scenario\-based testing, and readiness evaluation for HR operations Core skills: 🔹Global HR Operations & Shared Services 🔹 AI\-Enabled HR Solutions 🔹 HR Transformation & Program Management 🔹 HRIS Implementation & Optimization 🔹 HR Policy & Compliance Governance 🔹 Employee Lifecycle Management 🔹 Service Delivery & SLA Management 🔹 HR Metrics & Reporting I focus on creating seamless HR experiences, leveraging technology, and enabling global HR excellence\. If you are interested in connecting or exploring HR transformation programs, feel free to reach out\. I welcome discussions on HR strategy, AI adoption in HR, and operational governance\.

## Location

Chennai

## Work experience

Team Manager \- Employee Experience Services at Cognizant, Nov 2025 \- Present · 8 mos, Chennai, In my role as Team Manager at Cognizant, I am leading AI\-enabled HR programs while managing employee experience initiatives across multiple geographies\. I focus on improving operational performance, ensuring SLA adherence, and driving HR process excellence through technology and structured frameworks\. Achievements: ✔️ Enabled cross\-functional alignment between HR, operations, and technology teams by integrating data\-driven insights into workforce planning, improving decision accuracy and execution speed\. ✔️ Maintained team shrinkage within 7% through workforce planning, engagement initiatives, and succession development programs\. ✔️ Implemented critical reports, SOPs, and playbooks, enhancing transparency and operational decision\-making for leadership\. ✔️ Drove AI agent evaluation frameworks, scenario simulations, and readiness testing for HR processes prior to real\-world deployment\. ✔️ Led business reviews, action item follow\-ups, and performance improvement plans, consistently achieving SLA targets\.

Manager \- HR Shared Services at Revature, Mar 2025 \- Nov 2025 · 9 mos, Chennai, As part of my time with Revature Consulting Services, I focused on managing global HR Shared Services operations across 5 countries, ensuring seamless SLA compliance, audit readiness, and integration with IT and Finance teams\. I led HR digital transformation initiatives and HRIS enhancements to improve operational efficiency and employee experience across the organization\. Achievements: Built and scaled a 20\-member HR operations team, enhancing service efficiency and improving employee satisfaction scores\. ✔️ Implemented Workday HRIS migration and continuous improvements, reducing manual HR interventions by 35%\. ✔️ Led HR digital initiatives, including chatbots and process automation, cutting ticket response time by 40% and saving 200\+ HR hours/month\. ✔️ Developed audit\-ready frameworks ensuring 100% compliance with GDPR, ISO, and labor law standards across 5 countries\. ✔️ Acted as the primary escalation point for global HR operations, achieving 95%\+ issue resolution within SLA timelines\.

Assistant Manager\- HR Operations at Revature, Mar 2022 \- Feb 2025 · 3 yrs, Chennai, Tamil Nadu, India

Human Resources Lead at Revature, Mar 2021 \- Feb 2022 · 1 yr, Chennai, Tamil Nadu, India

Team Leader \- HR Shared Services at Pride Technologies Consulting India Private Limited, Oct 2014 \- Apr 2019 · 4 yrs 7 mos, Chennai Area, India, While serving as Team Lead at Pride Technologies, I managed end\-to\-end HR Shared Services operations, ensuring 95% SLA adherence across payroll, onboarding, and compliance processes\. I led a 10\-member team, implemented process improvements, and reduced operational risks through enhanced controls\. Achievements: ✔️ Managed HRSS operations, achieving 95% SLA adherence across payroll, onboarding, and compliance, ensuring operational consistency and accuracy\. ✔️ Led a 10\-member HRSS team, mentoring and coaching executives to advance into senior roles, strengthening team capability and readiness\. ✔️ Partnered with software development teams to implement process enhancements, improving data accuracy and reducing reconciliation errors by 30%\.

Value Partner at GrowValue HR Solutions Pvt\. Ltd, Apr 2014 \- Sep 2014 · 6 mos, Chennai, Tamil Nadu, India, During my tenure at Grow Value HR Solutions, I was responsible for managing end\-to\-end HR operations at the client site, ensuring the timely execution of recruitment, onboarding, payroll, and employee engagement processes while maintaining compliance\. Achievements: ✔️ Managed all core HR functions at the client site, including recruitment, onboarding, payroll, engagement, and offboarding processes\. ✔️ Oversaw vendor and facility operations, ensuring third\-party services for maintenance, procurement, and smooth facility management\. ✔️ Acted as primary HR and Admin liaison, aligning on\-site execution with client policies and maintaining effective working relationships\.

Human Resources Executive at Dr\.Mohan's Diabetes Specialities Centre, Aug 2011 \- Jun 2013 · 1 yr 11 mos, Madurai, Tamil Nadu, India, During my tenure at Dr\. Mohan’s Diabetes Specialities Centre, I was responsible for managing end\-to\-end HR and administrative operations at an offshore facility, ensuring smooth employee lifecycle management, policy adherence, and operational continuity across support functions\. Achievements: ✔️ Managed comprehensive HR operations, including recruitment, onboarding, payroll, engagement, and offboarding, ensuring seamless employee lifecycle management\. ✔️ Oversaw vendor and facility management, coordinating third\-party services for maintenance, cafeteria, procurement, and store operations with SLA compliance\. ✔️ Ensured operational continuity across administrative functions, implementing structured processes that maintained consistent support and compliance across all teams\.

## Education

Master of Business Administration \- MBA, Business Administration and Management, General, SRM University \(Sri Ramaswamy Memorial University\)

Post Graduate Diploma, Hospital and Health Care Facilities Administration/Management, Annamalai university

[View the original profile](https://tal.club/meet/rajasekar)

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