Headline

HR Transformation, Operations Strategy & Service Delivery Leader | Global HR Shared Services | AI-Enabled HR Programs | PMO, Talent Strategy (TA) and Operational Governance | HR Metrics & Reporting

About

Established professional from the HR industry with hands-on experience in global HR shared services, HR transformation, and AI-enabled HR programs. I bring 13+ years of experience delivering enterprise-scale HR operations across India, the USA, the UK, Canada, and Mexico. My expertise spans HRIS implementation (Workday), employee lifecycle management, SLA management, HR compliance, and digital HR solutions, with a focus on ensuring seamless operations, audit readiness, and measurable efficiency improvements. Currently, I lead Employee Experience Services at Cognizant Technology Solutions, managing AI-enabled HR initiatives. My role includes reviewing AI agent concepts, overseeing synthetic data creation for model training, validating operational readiness, and maintaining process excellence across HR operations. I also manage team performance, succession planning, and reporting, ensuring consistent SLA adherence while enhancing employee experience. Throughout my professional journey, I have managed multi-country HR operations, built and scaled teams from 5 to 20 members, implemented Workday HRIS solutions, and driven HR digital enhancements such as chatbots and automation, ensuring 95–100% SLA compliance across all HR services. Certifications: ➤ Certified HR Business Partner - Middle Earth HR ➤ Strategic Learning & Development and HR Programme - SP Jain School of Global Management, Dubai ➤ Specialized AI Tools for L&D and HR - Middle Earth HR Significant Key Achievements: ✔️ Built and scaled global HR operations teams, improving service efficiency and employee satisfaction ✔️ Implemented Workday HRIS automation, saving 200+ hours per month ✔️ Achieved 95–100% SLA adherence across multiple HR operations ✔️ Ensured 100% compliance with GDPR, ISO, and labor law standards across 5 countries ✔️ Reduced manual HR processes by 35% through HR digital transformation initiatives ✔️ Led AI validation frameworks, scenario-based testing, and readiness evaluation for HR operations Core skills: 🔹Global HR Operations & Shared Services 🔹 AI-Enabled HR Solutions 🔹 HR Transformation & Program Management 🔹 HRIS Implementation & Optimization 🔹 HR Policy & Compliance Governance 🔹 Employee Lifecycle Management 🔹 Service Delivery & SLA Management 🔹 HR Metrics & Reporting I focus on creating seamless HR experiences, leveraging technology, and enabling global HR excellence. If you are interested in connecting or exploring HR transformation programs, feel free to reach out. I welcome discussions on HR strategy, AI adoption in HR, and operational governance.

Location

Chennai

Work experience

Team Manager - Employee Experience Services at Cognizant, Nov 2025 - Present · 8 mos, Chennai, In my role as Team Manager at Cognizant, I am leading AI-enabled HR programs while managing employee experience initiatives across multiple geographies. I focus on improving operational performance, ensuring SLA adherence, and driving HR process excellence through technology and structured frameworks. Achievements: ✔️ Enabled cross-functional alignment between HR, operations, and technology teams by integrating data-driven insights into workforce planning, improving decision accuracy and execution speed. ✔️ Maintained team shrinkage within 7% through workforce planning, engagement initiatives, and succession development programs. ✔️ Implemented critical reports, SOPs, and playbooks, enhancing transparency and operational decision-making for leadership. ✔️ Drove AI agent evaluation frameworks, scenario simulations, and readiness testing for HR processes prior to real-world deployment. ✔️ Led business reviews, action item follow-ups, and performance improvement plans, consistently achieving SLA targets.

Manager - HR Shared Services at Revature, Mar 2025 - Nov 2025 · 9 mos, Chennai, As part of my time with Revature Consulting Services, I focused on managing global HR Shared Services operations across 5 countries, ensuring seamless SLA compliance, audit readiness, and integration with IT and Finance teams. I led HR digital transformation initiatives and HRIS enhancements to improve operational efficiency and employee experience across the organization. Achievements: Built and scaled a 20-member HR operations team, enhancing service efficiency and improving employee satisfaction scores. ✔️ Implemented Workday HRIS migration and continuous improvements, reducing manual HR interventions by 35%. ✔️ Led HR digital initiatives, including chatbots and process automation, cutting ticket response time by 40% and saving 200+ HR hours/month. ✔️ Developed audit-ready frameworks ensuring 100% compliance with GDPR, ISO, and labor law standards across 5 countries. ✔️ Acted as the primary escalation point for global HR operations, achieving 95%+ issue resolution within SLA timelines.

Assistant Manager- HR Operations at Revature, Mar 2022 - Feb 2025 · 3 yrs, Chennai, Tamil Nadu, India

Human Resources Lead at Revature, Mar 2021 - Feb 2022 · 1 yr, Chennai, Tamil Nadu, India

Team Leader - HR Shared Services at Pride Technologies Consulting India Private Limited, Oct 2014 - Apr 2019 · 4 yrs 7 mos, Chennai Area, India, While serving as Team Lead at Pride Technologies, I managed end-to-end HR Shared Services operations, ensuring 95% SLA adherence across payroll, onboarding, and compliance processes. I led a 10-member team, implemented process improvements, and reduced operational risks through enhanced controls. Achievements: ✔️ Managed HRSS operations, achieving 95% SLA adherence across payroll, onboarding, and compliance, ensuring operational consistency and accuracy. ✔️ Led a 10-member HRSS team, mentoring and coaching executives to advance into senior roles, strengthening team capability and readiness. ✔️ Partnered with software development teams to implement process enhancements, improving data accuracy and reducing reconciliation errors by 30%.

Value Partner at GrowValue HR Solutions Pvt. Ltd, Apr 2014 - Sep 2014 · 6 mos, Chennai, Tamil Nadu, India, During my tenure at Grow Value HR Solutions, I was responsible for managing end-to-end HR operations at the client site, ensuring the timely execution of recruitment, onboarding, payroll, and employee engagement processes while maintaining compliance. Achievements: ✔️ Managed all core HR functions at the client site, including recruitment, onboarding, payroll, engagement, and offboarding processes. ✔️ Oversaw vendor and facility operations, ensuring third-party services for maintenance, procurement, and smooth facility management. ✔️ Acted as primary HR and Admin liaison, aligning on-site execution with client policies and maintaining effective working relationships.

Human Resources Executive at Dr.Mohan's Diabetes Specialities Centre, Aug 2011 - Jun 2013 · 1 yr 11 mos, Madurai, Tamil Nadu, India, During my tenure at Dr. Mohan’s Diabetes Specialities Centre, I was responsible for managing end-to-end HR and administrative operations at an offshore facility, ensuring smooth employee lifecycle management, policy adherence, and operational continuity across support functions. Achievements: ✔️ Managed comprehensive HR operations, including recruitment, onboarding, payroll, engagement, and offboarding, ensuring seamless employee lifecycle management. ✔️ Oversaw vendor and facility management, coordinating third-party services for maintenance, cafeteria, procurement, and store operations with SLA compliance. ✔️ Ensured operational continuity across administrative functions, implementing structured processes that maintained consistent support and compliance across all teams.

Education

Master of Business Administration - MBA, Business Administration and Management, General, SRM University (Sri Ramaswamy Memorial University)

Post Graduate Diploma, Hospital and Health Care Facilities Administration/Management, Annamalai university