Rajaraman Arumugam profile photo 1 on Tal

Rajaraman Arumugam

Design. AI. Product. Leadership.

Hyderabad

11+ years of work experience

Kore.ai
Aug 20233 yrs 1 moPresent

Hyderabad, Telangana, India

Leading product design strategy for conversational AI and agentic automation platforms serving 400+ Fortune 2000 companies across customer service, employee productivity, and process automation. Restructured the agent builder experience, significantly reducing onboarding friction for enterprise teams. Established design principles for AI transparency and user control across the platform. Introduced structured design reviews and moved the team from feature-driven to experience-driven product design. Building and scaling a design system to ensure consistency and efficiency across the enterprise product suite.
PropertyGuru Group
Nov 20211 yr 10 mosAug 2023

Singapore

Led design for B2B data products at Southeast Asia's largest property technology company, serving agents, developers, banks, and valuers across Singapore, Malaysia, Thailand, and Vietnam. Drove 20% increase in user engagement through research-driven design improvements. Built a scalable design system that achieved 30% reduction in development time and 20% improvement in feature delivery efficiency, with a 15% increase in user satisfaction scores. Led cross-functional design workshops using design thinking methodologies. Established regular design review and critique sessions, elevating design quality across the team. Managed end-to-end product development across four distinct markets.
Quincus
Jul 20201 yr 5 mosNov 2021

Singapore

Redesigned B2B logistics shipment flows based on deep user research: interviews with logistics managers and warehouse supervisors, field observation, and surveys. Introduced real-time shipment tracking, simplified a manual multi-form documentation process into a streamlined digital flow, and built centralized communication channels connecting all stakeholders. 30% increase in user satisfaction. Mentored product designers and established design methodology and standards in collaboration with senior management. Elevated the design capabilities of the organization.
8x8
Sep 20172 yrs 11 mosJul 2020

Singapore

Designed a unified multichannel customer portal bringing voice, video, chat, and SMS into one coherent experience. Presented the concept 8 times across the company to secure executive buy-in for a solution leadership had discussed for years but never materialized. Led routing product redesign, significantly improving functionality and user experience. Designed SMS products and a multi-solution platform for enterprise communications. 25% increase in user adoption through user-centered design. Conducted 8-10 rounds of usability testing per project with users from various departments (ages 25-55). Iterated through 10+ wireframe versions before final UI.
NextLabs, Inc.
Apr 20152 yrs 3 mosJun 2017

Singapore

Managed interaction design and user experience for web, desktop, and mobile applications focused on enterprise security and data protection. Successfully transitioned legacy Windows applications to cloud-based SaaS products, improving scalability and accessibility. Conducted user research and applied design thinking principles to drive user-centered solutions. Redesigned a critical application module, resulting in 40% increase in user productivity.

Rajaraman’s AI Stack

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Education

Park college of engineering and technology

Bachelor of Engineering, Computer Science Engineering

Park college of engineering and technology

20014 yrs2005

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Headline

Design. AI. Product. Leadership.

About

I design AI products that enterprise teams can actually use. Currently I lead product design for conversational AI and agentic automation platforms used by 400+ Fortune 2000 companies. My work sits at the intersection of complex AI systems and intuitive user experience: making invisible AI behavior visible, giving enterprise teams control without overwhelming them, and building design systems that scale across products. Before this, I led data products design at PropertyGuru across four Southeast Asian markets (Singapore, Malaysia, Thailand, Vietnam), redesigned enterprise logistics flows at Quincus, and unified multi-channel communication products (voice, video, chat, SMS) at 8x8. What I bring: AI Product Design: conversational AI, agentic UX, prompt-based interfaces, AI transparency patterns Design Leadership: team building, mentorship, design culture, cross-functional collaboration Design Systems: scalable component libraries, design tokens, adoption strategy Business Thinking: product strategy, go-to-market, revenue-aware design decisions 18 years. 5 countries. AI, SaaS, fintech, logistics, telecom, healthcare.

Location

Hyderabad

AI stack

codex

opencode

claudecode

Work experience

Director of Product Design at Kore.ai, Aug 2023 - Present · 3 yrs 1 mo, Hyderabad, Telangana, India, Leading product design strategy for conversational AI and agentic automation platforms serving 400+ Fortune 2000 companies across customer service, employee productivity, and process automation. Restructured the agent builder experience, significantly reducing onboarding friction for enterprise teams. Established design principles for AI transparency and user control across the platform. Introduced structured design reviews and moved the team from feature-driven to experience-driven product design. Building and scaling a design system to ensure consistency and efficiency across the enterprise product suite.

Data Products Design Lead at PropertyGuru Group, Nov 2021 - Aug 2023 · 1 yr 10 mos, Singapore, Led design for B2B data products at Southeast Asia's largest property technology company, serving agents, developers, banks, and valuers across Singapore, Malaysia, Thailand, and Vietnam. Drove 20% increase in user engagement through research-driven design improvements. Built a scalable design system that achieved 30% reduction in development time and 20% improvement in feature delivery efficiency, with a 15% increase in user satisfaction scores. Led cross-functional design workshops using design thinking methodologies. Established regular design review and critique sessions, elevating design quality across the team. Managed end-to-end product development across four distinct markets.

Senior User Experience Designer at Quincus, Jul 2020 - Nov 2021 · 1 yr 5 mos, Singapore, Redesigned B2B logistics shipment flows based on deep user research: interviews with logistics managers and warehouse supervisors, field observation, and surveys. Introduced real-time shipment tracking, simplified a manual multi-form documentation process into a streamlined digital flow, and built centralized communication channels connecting all stakeholders. 30% increase in user satisfaction. Mentored product designers and established design methodology and standards in collaboration with senior management. Elevated the design capabilities of the organization.

User Experience Designer at 8x8, Sep 2017 - Jul 2020 · 2 yrs 11 mos, Singapore, Designed a unified multichannel customer portal bringing voice, video, chat, and SMS into one coherent experience. Presented the concept 8 times across the company to secure executive buy-in for a solution leadership had discussed for years but never materialized. Led routing product redesign, significantly improving functionality and user experience. Designed SMS products and a multi-solution platform for enterprise communications. 25% increase in user adoption through user-centered design. Conducted 8-10 rounds of usability testing per project with users from various departments (ages 25-55). Iterated through 10+ wireframe versions before final UI.

User Experience Designer at NextLabs, Inc., Apr 2015 - Jun 2017 · 2 yrs 3 mos, Singapore, Managed interaction design and user experience for web, desktop, and mobile applications focused on enterprise security and data protection. Successfully transitioned legacy Windows applications to cloud-based SaaS products, improving scalability and accessibility. Conducted user research and applied design thinking principles to drive user-centered solutions. Redesigned a critical application module, resulting in 40% increase in user productivity.

Education

Bachelor of Engineering, Computer Science Engineering, Park college of engineering and technology