Technical Lead SRE @ Rakuten India || Platform Engineering||Observability|| Jenkins || Docker || Kubernetes ||Grafana|| Loki|| Prometheus ||Hashicorp Certified Terraform Associate || Ansible || GCP x 1 || Linux


Hybrid

Bengaluru, Karnataka

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India







Master of Mechanical Engineering, Mechanical Engineering
Velammal College of Engineering & Technology, Madurai
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Download Tal BossTechnical Lead SRE @ Rakuten India || Platform Engineering||Observability|| Jenkins || Docker || Kubernetes ||Grafana|| Loki|| Prometheus ||Hashicorp Certified Terraform Associate || Ansible || GCP x 1 || Linux
I began my career as a Software Configuration Management (SCM) and Release Engineer, where I gained a strong foundation in build automation, version control, and release management. Over time, I transitioned into DevOps through self-learning and hands-on experience, focusing on improving software delivery processes and automation. I have solid expertise in Jenkins for building CI/CD pipelines, including DevSecOps integrations that ensure security is embedded throughout the delivery lifecycle. My experience also includes using tools like IBM UrbanCode Deploy, Docker, and Kubernetes for containerization and orchestration. In recent years, my work has evolved toward Site Reliability Engineering (SRE) and Platform Engineering, where I focus on creating scalable, reliable, and automated systems. I work extensively with Terraform on GCP for Infrastructure as Code, and have a growing interest in observability, monitoring, and performance optimization to improve platform resilience and developer productivity. I’m passionate about building reliable and secure platforms through automation, observability, and continuous improvement — ensuring both speed and stability in every delivery.
Greater Bengaluru Area
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Technical Lead at Rakuten India, Mar 2026 - Present · 9 mos
Senior Software Engineer at Rakuten India Enterprises Pvt. Ltd., Jul 2023 - Present · 3 yrs 5 mos, Deployed and managed 10+ backend applications on private Kubernetes clusters achieving 99.95% service reliability. Led GitOps migration and CI/CD modernization using Jenkins and GitHub Actions improving deployment velocity. Developed secure configuration management using Spring Boot integrated with Jenkins shared libraries for DevSecOps compliance. Implemented Istio-based service mesh and observability stack using Prometheus, Grafana, Loki, and GCP Pub/Sub. Automated infrastructure provisioning for GCP resources using Terraform and GitHub Actions. Extensive knowledge on Google Cloud Services like Compute (Virtual machines, Cloud Run, GKE), Pub Sub, Cloud Monitoring, IAM. Designed and executed Couchbase production migration (500M+ documents) with zero downtime. Created custom Grafana dashboards for better visualization of business KPI metrics and indepth knowledge in integrating various data sources like Prometheus, Loki,Tempo, Google Cloud Monitoring etc., Hands On experience working with Elastic cloud and integration using filebeat. Implemented effective life cycle policies with Elastic Cloud Kibana Indices. Implemented solutions for effective tracking of business KPI metrics using sidecar approach in Kubernetes. Functioned as single point of contact for build, deployment, and infrastructure reliability, resolving complex issues swiftly. Collaborated with product teams to implement capacity planning and cost optimization strategies Handled production incidents with PagerDuty and led root cause analysis to ensure long-term reliability improvements. Championed post-incident reviews and on-call process optimization reducing alert fatigue by 50%.
Senior Site Reliability Engineer at Rakuten India Enterprises Pvt. Ltd., Jul 2023 - Present · 3 yrs 5 mos, Technical lead for reliability strategy, platform standards, and engineering enablement across 3+ squads — owning architecture decisions, incident command, and org-wide SRE practices end-to-end.
Senior Software Engineer II DevOps at Rakuten India, Jul 2023 - Mar 2026 · 2 yrs 9 mos, Hybrid
Senior Associate Consultant at Infosys, Jan 2019 - Jun 2023 · 4 yrs 6 mos, Bengaluru, Karnataka
DevOps Consultant at Infosys, Jan 2019 - Jun 2023 · 4 yrs 6 mos, Bengaluru, Karnataka, India, Architected and optimized CI/CD pipelines using Jenkins and Git for enterprise-scale applications. Automated infrastructure provisioning with Terraform, Ansible, and Shell scripting. Led migration of workloads to GCP and Kubernetes, enhancing system reliability and scalability. Integrated AppDynamics and Nagios for proactive monitoring reducing MTTR across services. Collaborated with cross-functional teams to implement DevSecOps and compliance standards.
IT Analyst at Tata Consultancy Services, Nov 2012 - Jan 2019 · 6 yrs 3 mos, Chennai, Tamil Nadu, India, Software Configuration and DevOps Engineer
DevOps Engineer at Tata Consultancy Services, Nov 2012 - Jan 2019 · 6 yrs 3 mos, Developed and maintained Jenkins pipelines for multi-environment build and release automation. Standardized CI/CD practices improving integration workflows and reducing release cycles. Implemented automation with Shell and Ansible for configuration management and deployments. Introduced monitoring via Nagios improving visibility and incident response efficiency.
Master of Mechanical Engineering, Mechanical Engineering, Velammal College of Engineering & Technology, Madurai