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Raj Kumar

Food And Beverage Professional | Fine Dining | Luxury Hospitality

Dubai

4+ years of work experience

FIVE Hotels and Resorts
Feb 20242 yrs 5 mosPresent

Dubai, United Arab Emirates

– Drove 25% AED revenue growth via structured upselling of à la carte items, premium wines and signature beverages across a 310-seat restaurant. – Achieved 96.3% guest satisfaction (vs. 90% benchmark) managing end-to-end five-star service; reduced complaint escalations to near zero. – Led full pre-opening mise en place — station assignments, table layouts and FOH briefings for 310-seat launch. – Maintained 100% HACCP & Dubai Municipality compliance; zero failed inspections. Mentored 2 junior wai
JW Marriott
Dec 20221 yr 2 mosJan 2024

Delhi, India

– Ranked top upseller on F&B floor; consistently exceeded per-cover spend targets on premium items tracked via Oracle POS. – Built loyal returning guest base through personalised service and wine pairing; zero billing errors across all assigned shifts.
Radisson Blu
Dec 20211 yr 1 moDec 2022

Delhi, India

– Maintained near-zero order error rate via accurate POS input and real-time kitchen communication. – Consistently met or exceeded all weekly F&B upselling targets, driving incremental station-level revenue.

Education

Delhi University

Bachelor of Arts - BA, Art/Art Studies, General

Delhi University

20183 yrs2021

Diploma, Hospitality Administration/Management

Frankfinn Group of Institution

20181 yr2019

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Headline

Food And Beverage Professional | Fine Dining | Luxury Hospitality

About

Experienced Food & Beverage professional with years of experience in luxury hotels across Dubai and India. Adept at delivering exceptional guest service, managing daily operations, and driving revenue generation through effective upselling and customer engagement. Proven track record of enhancing guest satisfaction while maintaining the highest standards of service, cleanliness, and operational efficiency. Skilled in team collaboration, problem-solving, First Aid, HACCP compliance, and adapting to dynamic hospitality environments to consistently exceed organizational goals and guest expectations.

Location

Dubai

Work experience

Waiter at FIVE Hotels and Resorts, Feb 2024 - Present · 2 yrs 5 mos, Dubai, United Arab Emirates, – Drove 25% AED revenue growth via structured upselling of à la carte items, premium wines and signature beverages across a 310-seat restaurant. – Achieved 96.3% guest satisfaction (vs. 90% benchmark) managing end-to-end five-star service; reduced complaint escalations to near zero. – Led full pre-opening mise en place — station assignments, table layouts and FOH briefings for 310-seat launch. – Maintained 100% HACCP & Dubai Municipality compliance; zero failed inspections. Mentored 2 junior wai

Guest Services Associate at JW Marriott, Dec 2022 - Jan 2024 · 1 yr 2 mos, Delhi, India, – Ranked top upseller on F&B floor; consistently exceeded per-cover spend targets on premium items tracked via Oracle POS. – Built loyal returning guest base through personalised service and wine pairing; zero billing errors across all assigned shifts.

Guest Services Associate at Radisson Blu, Dec 2021 - Dec 2022 · 1 yr 1 mo, Delhi, India, – Maintained near-zero order error rate via accurate POS input and real-time kitchen communication. – Consistently met or exceeded all weekly F&B upselling targets, driving incremental station-level revenue.

Education

Bachelor of Arts - BA, Art/Art Studies, General, Delhi University

Diploma, Hospitality Administration/Management, Frankfinn Group of Institution

Raj Kumar - Waiter in Dubai | Tal